Hopkins Homes - Alconbury Weald

Just bought a house there and it looks like it going to be a great community to be part of.

We moved into plot 34 at Watermill Meadow Stoke Holy Cross last Saturday 3rd November.
We would like to express our thanks to the Sales and Site Teams for all their hard work.
Over the past year we have received a great deal of help and cooperation from the Sales Team which enabled us to secure plot 34.
We are very impressed with the quality of build and the attention to detail both internally and externally.
Clearly you have a very strong team.
As you can gather, we are delighted with the outcome.

Alconbury Weald - 76 snags and counting, ranging from all carpets within the house losing tension, tiles not being level, 1X warped back gate then replacement fitted at an angle meaning doesn't close properly, window sills not painted, and those which are peeling, lose brick within garage, live cable not buried underground, bare live cables stuffed into metallic wall partitions, drafts through all sash windows, extractor fan screwed to ceiling and not vented anywhere, shower leaking into living room, 10mm gap where wall tiles meet floor tiles filled with silicone, 1 inch gap between bathroom door and floor, electrical certificates never received Hopkins do not have them. High staff turn over at customer services resulting in unnecessary delays, endless amounts of repetition sending the same email over and over again. All of the above has been raised countless times with Hopkins, some fixed some not and unfortunately some of the more serious issues have been ignored. Its such a shame that customer care is so poor as Ann does such a good job in the Office at point of sale, if only the rest of the company shared her passion and attention to detail. Overall very disappointed with the finish of our property. I have held off writing this review as I believe in giving people a chance to fix things so that a positive review can be left however nearly a year in and do not feel any closer.

So pleased with the service I’ve received from Alison and sandy at Hopkins homes in soham. They’ve been fantastic from start to finish, always had my best interest through to exchange, been so supportive welcoming and lovely, the house is also beautiful. Thanks so much. X

We brought our Hopkins Home in Feb 2018.

We love the layout of the house and we are lucky our problems are minor in comparison to other Hopkins customers.

We had basic snagging that was sorted fairly well within the first few weeks, no complaints. However there are 3 things that frustrate me...

1. Our boiler is forever breaking down as it’s not been installed correctly. The condensate pipe that runs within a wall behind the kitchen is installed wrong. Which cuts out the boiler for as a fail safe. To fix this we either need to rerun the pipe in site over our kitchen. Or rip our kitchen out. Hopkins have absolutely no interest in helping, or even supplying plans as to where the pipe should be. The lady in customer care actually laughed when I said I’ll need to rip out my kitchen to expose this pipe.

2. Electrical standards - like many things in your Hopkins home a lot of work is subcontracted out. Electrics is one. Our electrics was signed off as it has to be by law. However I’m really not sure how as we had a plug socket over the bath! My kids (1 & 4 at the time only had this bath to use) the electrical company had gone bust so no one took responsibility. It took Hopkins over 3 months to fix this even though I was onto them saying my kids need the bath and it’s unsafe!

3. The doors and windows that Hopkins use are wood, less than 3 years in they are rotting, need a lot of care. Just be aware of that.

The driveways are awful just take a look around phase 1 of Alconbury weald.

And the tender! Wow it’s awful.

The worst thing is once they have your money they really don’t care. My advice is not to buy from Hopkins, but if you are hire a professional snagger to make sure you get as many of the issues as you can ASAP!

Not only host a Twenty- First modern buildings but also has successfully turned to industrial estate that provides work to thousands of people.

Look quite nice but too far out of town for me

Its like you have step into the tru man show set