Ali's Balti

Only went there as our normal curry house did not open (naz lounge)
We found the food excellent. Good size portions, each meal (3) was first class. And the surprise at the end was the bill. Great value. The team was also good.

I ordered some food today the staff were speaking very rudely especially a girl and she never told me her name. I am every disappointed I don’t understand how the girl still has a job here. I know the owner very well but the girl didn’t let me talk to him at all. Normally when I order the food is very good quality and good for the money. I hope the owner will call me ASAP this is why I’m posting this.

We've been here a few times as a family. The staff are really friendly and accommodating with our two little ones.

The food is really great, have never been disappointed here. Went for a chicken ceylon and it is one of my favourite dishes, hot but flavoursome, sometimes you can tell with hot dishes that it's just had chilli powder dumped in there. Not the case here, the spices are fresh and the heat really builds up.

Would recommend to anyone who likes a decent curry at a really good price.

Amazing food at really good price, restaurant is very small so to avoid disappointment book table. Visited twice and can't wait to return

Food is excellent, I am rating this place 4 stars because there has been a few occasions when they have got my order wrong or mixed up. But they sort it out each time and got a free bottle of wine. I would suggest having a takeaway or pre booking a table as the restaurant itself is quite small. but overall a lovely Indian restaurant.

Every single time I’ve ordered from here, they seem to avoid giving me the things I’ve ordered. They’re useless and I recommend ordering from somewhere else in the area because I doubt they’ll get your order right either

Really poor meat. The chicken was crunchy the lamb was fatty and the poppadoms where stale. I called to let them know and they said sorry. I won’t be ordering again

ITS A LONG ONE GUYS - DO I RECOMMEND? - NOT ANYMORE!

To say I am appalled, would be putting it lightly.

My family has been using Ali's for years. Don't get me wrong, it's a treat kind of thing. Not a regular every week take out. The food and the service used to be absolutely brilliant. I am not sure what on earth has happened to this place, first off the food started to go drastically down hill, but we gave the benefit of the doubt and just thought maybe we they were having a bad night. However, when we would order either once a month, or even maybe rarely, twice in one month if we were having a night we didn't fancy cooking, then we would order from there. But, the food didn't improve.

Then, one night last week, I ordered for the first time in months, I put a note on there for the sauces to be done in a specific way, which I always have done, and its never been a problem. Infact, it was at one point offered to me, which is why I've done it since. I would order a load of small sauces (paying the each individual amount) and just note and ask for it to all be put into a big pot after being suggested to me first, so I did it from then on. I then recieved a phone call from them demanding I pay an extra 60p for them to do it like this, which I wouldn't usually have an issue, however if this is the way its been done for the past year or so when I have done the once a month order, then what on earth is the issue now? They then proceded to bark down the phone at me, about god damn sauce. The issue was finally resolved, thanks to the young girl working there and I must add, she is a credit to this restaurant now as frankly, I could see them losing a good chunk of customers without her and I will follow onto why.

Anyway, following on.... I recieve my food. One of the dishes didn't seem quite right, so I phone to ask as it doesn't seem to be what I usually order. As, on the website it saves my order and I usually just repeat. I accidentally took the tikka off (not realising there are two different) and then just added it back on. Obviously, its not the same so I phone and ask about it, before I can even get through a sentence the man on the other end of the phone is full on shouting at me, keeps talking over me, right at the top of his voice. He then passes me onto the young girl, who turned out to be his daughter as I had the two dishes mixed up, I admitted my fault. I didn't make a deal out of it, just asked for it to be explained for next time. However, i did mention to her that the previous persons attitude and customer service skills were absolutely vile and I would never expect to be spoken to in such a manor by ANYONE. She then passes him back on so I can try to have a calm conversation with him as of to why I wasnt happy. He then proceeds to carry on shouting at the top of his lungs down the phone to me, not letting me get a word in, asking "what do you want, im busy" over and over again. Whilst Im trying to tell him, I will not be spoken to in that manor, oh and then went on to hang up on me. You've got to laugh or cry, right?! haha

So. If you are thinking on ordering from here, the food is bland and basic and the customer service is an absolute joke. Only if you fancy being screamed at down the phone for no good reason and fancy a curry as bland as an asda microwave meal, will this be the place for you.

The only explaination I can possibly think of is change of ownership, because the food used to be beautiful, along with amazing customer service. I do find it very sad as this used to be a place where my family would gather for a meal on an occasion. Very, very sad.

I really do hope the horrible little man who deemed it acceptable to speak to me in such a disgusting manner, learns some basic customer service skills and how to respectfully treat another human being.