THE MYSTERY INDIAN TAKEAWAY, THORNHILL

I have ordered from this takeaway for over 5 years. Always good quality food and good portions. On Monday placed an order and one main dish was missing and a side dish was wrong. I called the restaurant to explain this. They said they'd call back to rectify the problem. They never called. Called back today, they were extremely rude. Not only did the owner call me a liar several times, he hang up the phone on me all 3 times! People make mistakes, how hard is it to admit you made a mistake, own up, apologize and offer a solution? Food is amazing but I won't order from them ever again. Can't believe what just happened.

Have been a customer for years, food is always excellent.
Placed an order at half past 6 this evening for delivery, its now 9pm and we are still waiting!!
OK I understand its Saturday night, and that during this crazy time everything taking longer. But having contacted them and been told it will be no later then 845 its still not here! So not impressed by the service, sure things unexpectedly happen but at least out of courtesy infrom your customer if this is the case.
Such a shame as normally the food arrives earlier then stated.

Will be looking for a new Indian going forward

Having used this restaurant on many occasions we had stopped as we became frustrated as the food would always turn up at least an hour late.

We decided to give them another try but having ordered our food recently for 6:30 we made numerous phone calls to chase our delivery. we finally had it delivered at 7:30 ( an Hour Late) I don't usually do reviews but it seems this is a common occurrence with this restaurant.

Shame because the food is great and it's not overly expensive but it's just not worth the wait

Ordered for the first time in a long time tonight. What a mistake! Watery sauce and the chicken was dry and chewy. Tasted weird.. i left all of the chicken. Still hungry. So disappointing. Avoid!

Awful
Mixed kebab dried out. Chicken korma tasteless. The chicken had weird texture. 😕 will not order from here again

Got to say one of the worst Indians I have ever had.
It was beyond bland.
How you can get a korma so wrong I don't know.
There's was 4 small pieces of chicken in a whole korma.
So many much better about.

Extremely disappointed.

Quality and value perfectly fine. But the waiting times were excessive and unacceptable.

Also the entire kitchen seemed to be taking care of a "just eat" delivery driver which made it appear that they commanded priority.

found metal in the food, and got called liars and had the phone hung up on us when trying to sort it out and make them aware.