NFU Mutual Market Bosworth

Communication is not consistent. There’s no one in particular assigned to your policies. I have 4 policies and it’s just pot luck who answers the phone to deal with queries. Also - they ask for your policy number when answering a call (who has that to hand?) but then easily look up your details when supplied with name and address... I always have to ask if my car insurance has been renewed because I’m never sure. Answers are generally vague and usually after a consult with someone higher. I’m using them to support local business but thinking of changing.