A-Plan Insurance

I can only speak from my experience with the Cheltenham office over the last few years. The Cheltenham team have always been helpful, as well as giving us good advice and value (which is different to 'cheap').

Four years on, I've had to make a motor insurance and PI claim after being driven into from behind. My theory about value has been validated by the excellent service from the Cheltenham team, with a special mention for Nicky Davies. I cannot recommend them enough. Thank you all for your help when it was needed.

Went into branch in late 2017, I was advised that I would be contacted within the following two weeks with a quote. It’s been four months, I’ve called and emailed several times- still no quote.
The young man I spoke to was arrogant and slightly obnoxious, he’s also, evidently unorganised and unable to return a call/ email. Would NOT recommend.
The ONLY good thing I could say is the other two members of staff I spoke to were friendly and polite.

I've had all kinds of insurance with A-Plan Cheltenham over the last 7 years. Their service has always been amazing - super efficient and helpful.

I always use A Plan. It's so reassuring to know there's a friendly face and a real person that will help sort everything in stressful times

You would think in a world of online comparison sites that the typical traditional insurance broker would on the game and working hard on providing the best possible service to walk in prospects.
Sadly A Plan failed to impress and even suggested on the first call they are busy (with other customers) so i might be better calling them back if I did not hear from them...hmmm don't think so.
When i provided all my details for an expensive building and contents policy the consultant did not come back to me - even after i put in a chaser call. A lesson in customer service is required at this branch,

Always helpful..and polite..what to add more..never had such a lovely helpfull staff..always ready to help..bend over backwards to help..my friend just had a small mishap..been really good to help her..never go anywhere else. .must of been with them coming up 15yrs..certainly changed my mind.on original review... charged me nearly £48.to change my address. Then they send paperwork still to my old address for renewal of insurance..Then make a mistake on price..because the district I'm moving to.is more likely to get car stolen..they refused to refund my money.i paid them..That's loyalty to a long term customer for you.going somewhere else at end of month when my insurance runs out..that's for sure....and I have recommended friends to them too..come back Holly..you were brilliant ..

I've been with A Plan insurance since I was 16yrs old good company competitive rates for insurance, helpful. They really do walk you through policies etc.

Having recently had an accident in my vehicle I was very impressed by the efficient service offered by Simon at APlan . I will definitely renew with this broker again.