Ladybird Insurance
Ladybird Suite, Burnt Meadow Rd, Moons Moat North Industrial Estate, Redditch B98 9PA, United Kingdom
1.9
28 reviews
8 comments
8485+65 Redditch, United Kingdom
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Monday: 9–19
Tuesday: 9–19
Wedneasday: 9–19
Thursday: 9–19
Friday: 9–19
Saturday: 9–16
Sunday: Close
Tuesday: 9–19
Wedneasday: 9–19
Thursday: 9–19
Friday: 9–19
Saturday: 9–16
Sunday: Close
AVOID THIS SHAM COMPANY LIKE THE PLAGUE
Done quote online went through paid for it and after that told to ring to confirm details. I phoned to be told wrong price and doubled it. Stupid me went along with it said yes. Month down line get told to show documents which I did and then up price again. Asked can I cancel they said yes but theres a fee. Beware of this insurance absolute scam.
To sit on hold after being told I haven’t sent them the documents they required or my policy will cease in 5 days- and knowing it had taken me the best part of my day today to even try and call them- just a disgrace.
I question their ability to help should I need help as I can’t even get them to pick up the calls to resolve an issue with my policy, heaven forbid a claim!
My advice- DO NOT USE THIS COMPANY. Although the cheapest on the comparison sites, heed this warning - BUY CHEAP; BUY TWICE, as I now am in the process of switching. Save your time and spend an extra few pound for a company with validity and the reputation to match as Ladybird is unknown and not in anyway competent.
0/10 for customer care, 0/10 for efficiency and 0/10 for overall experience and it’s only been 24 days of having this policy and this is my first car as first company- do not use please ! They need to be shut down immediately!
Rude
Hung up argumentative
Racist in that refused to talk to a 73 year old that couldn't pronounce her g's and z's. Pulled up information that they should have questioned in the first place. All dealt with. If fact they were perfectly happy to take initial payment before they heard her accent due to her not having a modern phone. Disgraceful on so many levels.
It's no surprise to see so many negative reviews. Insurance is risk assessment. Is anyone risk assessing lady bird. I feel let down on so many levels by their customer service and attitude and ability to assess risk.