LV Croydon
69 Park Ln, Croydon CR9 1BG, United Kingdom
2.9
24 reviews
8 comments
9WC3+FH Croydon, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Don't fall for the friendly replies either. They are not trying to help. Just lip service to look good on the site.
I'll be ending my policy shortly and recommending to everyone I meet not to use these bandits.
Two stars only as the staff are reasonably friendly, but incredibly unhelpful.
We live on a busy road and have had two cars crash into our parked car on two separate occasions. It just so happens that both people who crashed into us use LV=
Even though we were not at fault (parked car) on both occasions our insurance company wanted us to pay an excess, transfered us to a care hire company who refused to hire us a car and made everything much more complex by asking us to make bookings and report back.
On both occasions we decided to go through LV= after recieving a text. After a short phone call to a lovely lady (Sophie M) we had confirmation of our car rental in our inbox and confirmation that our chosen garage would give us a ring the next day.
In contrast to our insurance company they were absolute superstars and we will be moving over to LV= when we renew our policy.
I would highly reccomend.
They said I was involved in an accident on 4th of April 2019 which I explained to them was not true.
It took them a year and 2 months for them to finally say I was involved in the accident and it was my fault.
During that year I called them several times asking for updates and eveytime they were asking me for proof I was not involved in a the accident. I told come and inspect the car but nobody came. What happened to innocent till proved guilty?
I am guessing they pinned me for accident which I was never involved just because I was a young driver. Now I just received a debt collection letter stating I need to pay £635.10 for something I never done. I explained to them many times this is fraud and they needed to look into it. They did not bother. So here I am telling you my story. Stay away specially if you are young driver.
This is the worst Car insurance I've been crossed too. Normally I hate write a bad reviews but this make me help the others, Liverpool Victoria with very rude customer services during phone call quotation the guy called James made me feel uncomfortable during the quotation rushing around with making noises(UFFFFF!!) and all time saying (OHH GOD!!) sound a bit racist thought! is really hurt my feeling, there are to many insurance's providers on the market need to bring new clients to the business, what the mistake I have picked up the phone and called this company...