Morton Michel Ltd

Avoid.

Renewal came through and was very expensive. When I asked for proof of NCB for new insurance company they were unable to obtain them. Originally asked for it on 10/01/2020 and still haven't received it. I now risk loosing my NCB with new insurance company.

Absolutely abysmal service. I have sent about 8-10 emails asking for a response as my business closed during lockdown. I only needed insurance for a month. They didn’t respond even once and have sent me a letter asking for the fee for the year! I called them to discuss the matter and got passed from call handler to call handler. The last person I spoke to said someone would call me back. Surprise surprise, no one called and I got hit with another letter asking for the fee and consequences if I didn’t pay.
I am now going to have to get in touch with a solicitor to deal with them on my behalf as it is becoming too stressful. I have all the emails I sent as proof. Beware of this company!

My business closed during lockdown. Morton Michel have agreed a refund but, after agreement in July no payment has been forthcoming. Regular communication has had no result. Very disappointed and glad I never had to make a claim from them!

Not great.. person takin my details, wasnt up to the job..they was offhand with me, it took ages they had to keep askin a colleague what to do.. not exactly the best manners either..😔 accidently cut me off at one point n had to ring me back.. 🙄 what should have took 10 mins max took about 40/45 mins.

What an absolutely atrocious company. Shame on them for cornering the market with their substandard service. They must be going out of business as they hang up when you phone and don't answer their emails! Give it up!

I have been using Morton and Michelle for the last 10 years to insure my nurseries. They are always competitive with their quotes and was excellent on the one occasion I had to make a claim. I have had very pleasant experience with their staff on the phone and especially recommend a lady called Joanna Iscru for her willing ness to go over and above to make it easy for the customer. Thank you.

DON'T WASTE YOUR TIME !!! RUN

Really disappointed by Morton michel. I contacted this company to subscribe to a childcare company insurance in January 2021. I had contact with someone who seemed nice. We exchanged a few emails to set up the right quote and contract depending on my company needs. From the 16 of February I do not have any news from my advisor. NO QUOTE NOTHING .... I called a few times, apparently the person in charge was on sick leave which is really sad and I understand but since 3 months I've called many times and nobody helped me. Someone called Steve promised me to take charge of my case twice asking me to send a recap email .... but I have never received any news ... I am really choked as I applied for an expensive quote including professional, business and clinic insurance ...apparently they are not qualified to provide insurance service ... I lost 4 months of research being put in pending each call I made! In addition I will stop recommending this company to my colleague as I pass this company link once a month at least for a while.

Prompt and Professional! always get back to you with information needed.
Friendly staff who genuinely care and want to help.
Thanks for being amazing not just during Covid but also when ive phoned in a panic and needed advice and forgot my password to log in numerous times.