Pier Insurance

Experienced a couple of teething problems with the first 2 replacement handsets, both were faulty, process to get them exchanged was pretty straight forward just a bit of an inconvenience as I was without a phone for a couple of weeks.
Small issue with DPD not delivering the 3rd handset on time but I accept this was noting to do with Pier Insurance and typical of this time of year.
I now have my phone back up and running - so far so good!
Thanks for addressing my concerns!

Great company, in all the years I've been dealing with them (Since 2013!) I've never once had a problem. They always answer the phone when I call, amending my policy when I get a new phone is always painless & policy documents always arrive before the end of the phonecall! I wouldn't hesitate to recommend them to anyone

I have had two issues with my phone that these guys have been super helpful with. Today I phoned and spoke to Daniel who very helpfully explained how to file a claim and immediately sent me a link to the claim page. My claim was handled by Simon who was very quick to respond to emails, and I was able to communicate very easily the problems I was having with the process of my claim and he was incredibly helpful in resolving these. I must have had my claim accepted in less than 2 hours very easily which very much surpassed my initial expectations of this service, as I had been very stressed, which is now relieved! Thanks for all your help 😁

Due to an initial misunderstanding I had some difficulty sorting out my claim. This morning however I spoke to Simon Cox who could not have been more helpful or understanding. He was extremely empathetic and understood fully my position. Within minutes everything was sorted to my complete satisfaction. Wonderful customer service - Thank You.

Based on a different claim, I needed to contact MPID again today due to some difficulty fully understanding the email I received from the claims handler. I spoke to Julie in customer service and she was brilliant! She explained everything clearly and concisely and made it extremely easy to understand the process. Excellent customer experience. Thank you.

The customer service that I have received from Pier Insurance has been excellent. Every time I called, I was impressed with the level of empathy and professionalism. The only problem I've had is the turn around time from process, which I understand is needed but it's a week after my claim and I've yet to have a handset ordered which is frustrating as your mobile phone is needed for so many things on a day to day basis. The person who handled my case though, Talor, was exceptionally helpful and friendly and I'm so happy that I had her to make any queries to.

Extremely happy with the service I received. I contacted them on breaking my Apple Watch and the operator was straight to the point and clarified everything I needed to do and sent everything over immediately. Within 24 hours of completing the forms, it had been reviewed and accepted and they explained the next steps. I took the watch to apple to have it quoted and sent this over and again the same day it was approved and transfer was arranged! Extremely happy with all the service and communication I had.

UPDATE 3.7.2020 - I had a call from Simon Cox from Pier Insurance to discuss my complaint, and I have to say that he couldn't have been more helpful. He assured me that he would look into the matter and guaranteed me that he would have my phone back to me within 24 hours. I have now received my phone and really appreciate the effort he went to!
Thanks Simon!

Shocking service. Claim 20777. Reported that I cracked my screen on my phone 9.6.2020. Received confirmation that the claim was accepted and to post the phone to Samsung and to forward quote from Samsung for payment. The quote was £249. They refused to pay as too expensive and I was told to send the phone to them (my cost) and pay the £60 excess. Which i did. They were going to try and fix the phone themselves (yes seriously!!). Now been told that because my phone was upgraded and i didn't notify them of the upgrade they are disputing the claim (all of this was done through vodafone - and when got my new phone they ask if i wanted to insure my phone and I said yes). Interesting - i never took insurance out with Piers but they have taken over from the previous insurance. 3+weeks later - I am still without a phone. Can't speak to anyone. Takes 24 hours to get response. Quite frankly I wish I never had to deal with them. Awful Awful service. Avoid at all costs.

Jordan answered my call quickly & professionally and resolved my query in just a few hours. Great service, thanks.