World First Travel Insurance

Having been recommended World First Travel Insurance I have to say it was well worth the calls we made culminating in the sale of a travel insurance policy.

Right from the outset you could tell this was a caring, professional organisation with, crucially, the customer right at the heart of its core values.

Nothing was too much trouble. Every detail mattered to ensure the right policy cover was made available.

I rarely single out individuals but on this occasion felt that Mr Nick Best should receive a heartfelt recommendation. His caring, thoughtful and professional manner was a credit to the company. His emotional intelligence was such that you felt confident that he knew exactly what your needs were and that he would work with you to achieve exactly what was required. An absolute pleasure to deal with.

I and my wife have the very highest praise and respect for this company and would recommend unreservedly.

Fortunately never had to claim on my policy!
All I can say is I was very pleased....good price, clear details of cover and they didn’t keep bothering
me with e mails as some companies do !!

Received a welcome home e mail with a discount offer for my next travels....really impressed

Thank you World First....will definitely use again!

I used World First Travel Insurance based on the good reviews. However I didn’t realise that they use tif group to process their claims. Having submitted a claim, they’ve repeatedly asked me for different information which I have quickly sent back to them. They have taken weeks to respond each time, delaying the process. Then they have claimed they have lost my original insurance claim. The worst company I’ve used for travel insurance, I would avoid tif group and world first travel insurance at all costs.

Incredibly poor customer service and long waits, avoid using this service.

I finished up a trip after three months of travel back at the end of May and have had multiple claims in process for over two months now, during this time I have had absolutely no update from World First regarding where my claim is in it's lifetime after lots of time chasing.

Alongside that, I received a small payment yesterday without any notification and or breakdown of what is what for, but this is a minute fraction of the total claim and am now left clueless where the other lot is and if it will even be paid. I'm now short of £750.

Used Live Chat to confirm I wouldnt be using policy as FCO were advising against travel. A note has been made on the policy & a date change will be made as soon as I have new travel dates. Excellent service

Read every t&c very carefully. Compare them with the better providers.

You remember pre-covid - you get your Spanish Island holiday booked. You get travel insurance. Redundancy cover ✅ medical ✅ airline failure ✅

Good to go.

Except... Missed they wouldn't pay out for cancellation if fco changed advice to 'essential only', (naturally invalidated the insurance cover).

Some airlines are shamelessly still flying to avoid their refund obligations. No recompense either way.

Now you can blame me for missing this. Fine.

But my point is that most other reputable Insurance firms will absolutely cover this case. So why use someone like this?

What else have I missed in the clauses?

Shop elsewhere. Or be very careful.

Absolutely excellent. No hassle to cancel my policy which I took out on 7/3/20 for a year, which I am unable to use due to the situation we are all in. Very professional manner in which I was handled. Excellent and will definitely go back when I am able to travel again.

We chose world travel for our cruise in April it took our cruise company 132 days to refund our money. World travel sent me am e.mail within an hour of me requesting a refund. When we next go abroad will not hesitate to use again. Very professional.