ActiveQuote Ltd

Very helpful staff, gave me good information to enable me to make the decision on what private medical insurance was right for us. Easy to set up the insurance, no hassle at all.

When I called the staff were very friendly, Helpful and the gave me enough information about available policies. Now I have got my insurance in place thanks to Activequote.

Great customer service received, hassle free and simple. Really pleased with the policy. Thanks

Got my insurance set with Mike. Cannot fault him he was ever so helpful and did not push in any direction other than provide advice and give me time and let me decide what to do. I have never spoken to such a salesman so nice worried in us getting the right service rather than make a sale. Will definitely use them again!

I've started receiving calls twice a day, and regular emails, even though I never opted in for any communication. All I did was checking quotes on Moneysupermarket. I tried to opt-out, but they are still calling me twice a day. I'll file a GDPR complaint if they continue.

Massive shout out to Tom Hoskins, who has been extremely helpful with my experience shopping around for health insurance. Tom called within minutes of me filling out a confused.com comparison quote request and was very helpful in taking me through the levels of cover and different options of providers I had. Can't recommend enough, and it's unbelievable this impartial service is free! Once again, thanks Tom!

Mis-sold Sickness policy by incorrectly stating Wait Period.

Active Quote provided me with a quote stating that the Sickness Insurance policy had "Day 1 wait period". I therefore took out the policy on the basis that the wait period was 1 day. When I went to make a claim recently the Insurer told me that the wait period was actually 30 days so I was unable to claim. This policy was mis-sold due to Active Quote having stated the wait period incorrectly. Their website and quote made absolutely no reference to the 30 days, and as it was so clearly stated by them as being 1 day I didn't check further documentation that arrived after the policy had started. Stating that they didn't provide advice is no defence as they did provide the information about the policy that was wrong which constitutes mis-selling. It is terrible that they fail to take any responsibility for providing incorrect information!
The Financial Ombudsman has now made their initial ruling in my favour, agreeing that ActiveQuote mis-sold my policy by providing incorrect information, and ordering ActiveQuote to refund all premiums that I paid them with interest.

Great service. Andrew was easy to speak to and spoke in layman's terms. Didnt try to sell me things I don't need and talked me through everything. On my policy expiring Denise called me with a deal for far better cover for a smaller price. I couldn’t find this lever of cover anywhere for the same cost. Even offered to cancel my old policy and made everything as simple as possible. Active quote will be staying on my policy as I feel they have saved me a lot of money and time. Wouldn’t hesitate recommend.