Victoria Jewellers

A good jewellery shop, better than the shops you find at every shopping centre. Very helpful staff, have used them for jewellery repairs which have always been good and at a fair price.

To the below comment, we have done everything we can to help rectify the situation, even thou the item is out of its warranty, and was not due to manufacturing faults.

Absolute joke of a company.
Don't purchase anything from these con artists.
Very rude and unhelpful staff aswell.

Valued my earring as cubic Zirconia when they were diamonds. which caused lots of problems and stress. I got “ sorry about that”. I have asked for my valuation money back and I get, “ need to speak to the director” 3 times I have had to call them when they promised to call me. Disgraceful. I say... we all make mistakes but it’s hiw we deal with them that counts. Would never use this place again and will be passing that on.. still not got back to me. Very unprofessional

I had a gift from this store in Epping, I was not happy about it, when I went to ask about why they wouldn’t refund it back the staff was rude about it, told me to google head office number, even though on the receipt says that refund is available. And does not affect my statutory rights. Would advise people to think twice before purchasing in this store!! And their business email is a joke!

Couldn't fault the place. Good service and nice staff.

BEWARE . Took in a expensive Raymond Weil watch for new battery and to be sealed. Cost £45 . On return watch ran slow so returned to them. I had no proof but convinced sealed incorrectly as misted up on one occasion. Now informed that watch needs a service at £390. No offer of refund or explanation. Never used them before and will never again. Don't like being ripped off.

RIP OFF - DO NOT USE. Rude staff, over charged me and returned my watch back to me broken. Refused to compensate or help me further. The blonde 'manager' smelling of alcohol then tried to say that it was my fault. Will not be returning.