Pandora

After buying my fourth pandora ring last month, unfortunately one of the stones fell out of my £60 ring.
I returned to Pandora Blackburn to see if they could swap it for me and the girl behind the counter told me they don't have any in stock and she thought it had been discontinued. She offered to swap the ring for me for a different one but I'd have to contribute more money to the more expensive ring. I refused and she told me to check again in two weeks.
Two weeks later I return, still no ring in stock. I asked the girl behind the counter if she could check stock in other stores online or if she could call another store for me, she then said that the stores aren't connected and she couldn't possibly contact one for me and that I should maybe try and go to a Manchester store?!! What? To go all that way, yet another wasted journey to find out my ring isn't in stock? Is that a joke??
I gave up with the Blackburn store and decided to go to Preston, the girls in the Preston store were so so helpful, such amazing service! They had a ring in stock for me and they saved it for me, I'd even forgot my receipt and they were no trouble making a straight swap.
Avoid the Blackburn store they are useless!!!
I'll definitely be driving the few extra miles to Preston for the service!

Me & my daughter love to shop hear & it's even better in the sales.
I get at last two rings a Year for my daughter, one for Christmas & one for her birthday in feb.
It stings my pocket!..... but it's worth it when I get a thanks mum hug & see her checking out her hand for the next few weeks.

Very impressed with this store, I went in as the glass in my mini charm necklace had fallen out. Even though it was a year old and I didn't have the receipt, I was given a new one in exchange. Not what I expected so delighted!!

Very helpful young lady.

Got some fabulous bargains

Its a very clean and tidy shop,all staff are helpful and friendly,was served by a lovely lady called rioja today,she was very efficient and friendly,il be visiting again for birthdays and Christmas,very good customer service 👏 🎄

5* very attentive staff would highly recommend.

I came here on boxing day and it was very busy however, the sales assistant was very attentive in what we were looking for and we ended up finding very good bargains.