PANDORA Grand Arcade Store

Terrible costumer service, rude staffs!

I have ordered a bracelet online and were waiting for an email to see when I can pick it up. The email should have been sent to me automatically. After a few hours waiting I called and asked if they received my order. They checked and they said oh we have, it is ready! Couldn’t they make it ready before I call!! Shouldn’t they automatically check online orders!

I am really disappointed with the quality and service of Pandora, Cambridge. They deliberately kept critical information from me that would frame the care of the item. I recently purchased a rose gold heart ring which tarnished very quickly. When I returned to the shop to query this, they said it was just gold plated and should be worn sparingly. At no point during the purchase of said item was I told this. I challenged the girl who was adorned with gold plated rings and asked if she removed the rings every time she washed her hands - she looked at me blankly. My friend had a similar experience when the clasp on her new bracelt was faulty - she was told she would have to pay to have it repaired. Don't be fooled by the glittery exterior! I won't be buying any more jewellery from them.

I love Pandora ... Lovely assistant ... Roll on xmas saw just what I want ... Can't wait!

Quieter than most Pandora shops, surprisingly since it was a Saturday on the lead up to Christmas.

Awful customer service. Needed Christmas presents so needed 3 or 4 gifts for different people. Had to queue for 20 mins which was fine. Got in the shop and a lady approached me to ask if I had queued, I told her yes. She then said do you know what you want to buy, I said we need to look for a few things. She told me there was no browsing allowed in the shop today as they were to busy! I’m not sure what’s happened to this company. Will not be purchasing from this retailer anymore.

Lovely lady monitoring the que was able to get the jewelry that I required and gave to lady on till to serve me!! Excellent,friendly service!! Thanks for the Pandora experience!!

Staff excellent a bit of wait, to be expected this time of year

Customer service is excellent. I enjoy looking around this beautiful shop. Friendly and helpful staff. Love adding to my collections.