Tiffany & Co.

Nice stuff, very expensive

Lovely jewels 💎

(Translated by Google) A real disaster and because there are no 0 stars. They get confused in what is sold, they call you to return it (very interested when the difference is important), with all the inconveniences that entails. You act in good faith, they trick you into saying that due to the inconvenience caused they will give you a "little detail" and then once they have it in their hand if "I've seen you I don't remember" (I promise and promise until I put it in you).
Product return security measures are crap. They tell you that they will send the collection company with a safe and in the end it is a standard shipment of the lot.

Update:

Today, 08/01, a bouquet of flowers arrived from Tiffany with the consequent apologies. The gesture is appreciated but incidents need to be managed better and for this you need to have staff who handle languages ​​minimally.
Uploaded to three stars for apologies.

(Original)
Un verdadero desastre y porque no hay 0 estrellas. Se confunden en lo vendido, te llaman para que se lo devuelvas (mucho interés cuando la diferencia es importante) , con todos los inconvenientes que conlleva. Actuas de buena fe, te camelan con que debido a las molestias causadas te darán un "detallito" y después una vez que lo tienen en su mano si te "he visto no me acuerdo" (prometo y prometo hasta que te la meto).
Las medidas de seguridad de devolución de productos son una porquería. Te comentan que enviarán la empresa de recogida con caja de seguridad y al final es un envío standard del montón.

Actualizacion:

Hoy día 08/01 llegó un ramo de flores procedente de Tiffany con las consiguientes disculpas. Se agradece el gesto pero hay que gestionar mejor las incidencias y para ello hay que tener personal que maneje minimamente los idiomas.
Subo a tres estrellas por las disculpas.

Lovely store and wonderful service especially from Ozlem K. Who was extremely professional and courteous and went well above and beyond what would be expected.

Amazing Customer Service. Whole team were very friendly and professional, great product knowledge. Would like to say special thanks to Iraz for all your help.

Carmen was amazing. Top quality customer service. She was polite, positive, and extremely helpful.

I was served by Rhydwyn on my way home to Australia (Heathrow T3 store) and he was brilliant, gave me honest opinions about what engagement ring to get and was extremely knowledgeable about the products. He really made an exciting experience one to remember and I am so grateful for his help. Would recommend to anyone who is looking to surprise a loved one.

Great store, with beyond excellent service