H. Samuel

If I could put a negative score, I would! On a visit to Chester on Monday, my elderly Mum went in H Samuel's to enquire about the cost of replacing the battery in her watch. The time was somewhere around 4.30 to 4.45pm. As I helped Mum into the store, the first words out of the assistants mouth was "we're closing in a few minutes". Mum asked her question to which she didn't receive an answer, just that it couldn't be done today as they were closing in a few minutes! I'm sorry, but in my book, this is just rude! It doesn't matter that it's delivered with a smile, it is still essentially telling the customer "go away, we don't want your business at this time of day"! The door was hooked open and the shop was open. If the shop is open, then you are there to serve customers. Closing time is the time you can reasonably lock the door to prevent new customers arriving, but anyone arriving before closing time should be welcomed and dealt with, the same as any other time. Closing time is not the time staff leave the shop Appalling customer service!

Went in as my Fiancée's stone had come out of her Engagement ring.
Gareth was so helpful and professional,couldn't fault him.

Just need to wait now for the ring to come back,but at store level 10/10 for Gareth

I went into the shop on Monday to get an engagement ring and a watch that i had seen on the website. The sales assistant Peter (i think that was his name he had a Mustache) was absolutely amazing, he sorted everything out for me there and then and answered the thousands of questions i had for him. Process took about 15 mins and i walked out the shop buzzing at how easy the whole thing was even thought i was stressing about it all the night before.

I was looking for watches for men. The variety is not so wide. Kind and professional service

Great service, nice selection.

excellent customer service didn't rush us we bought what we wanted at great price definitely recommend

Brilliant service the girls are great.. very helpful and nice people will definitely buy from there again 🥂🤩🤩🤩🤩

Absolutely delighted with the help I received to repair a necklace I had given up on, ever getting to wear. Such a change to find someone skilled and positive in her approach. Thank you so much