Pandora Preston

Visited Pandora Preston today 11th September 2022 and was greeted by a charming young gentleman named Lewis. What a refreshing change to be served by a professional, courteous, member of staff.
Lewis listened to our requests and went above and beyond our expectations.
Pandora have gained a valuable staff member within Lewis, we will certainly use this Preston branch again for any purchases and gifts we require in the future.

I visited after a DisneyLand Paris charm broke twice and I was served by Lewis. He was so polite and understanding of the sentimental value of my charm, he gave me a few different options of what I could do. He was so friendly and chatty and made the whole experience so much better.

Visited the store today as my Disney Princess bracelet was forever falling off, just 3 charms on it, and a gift last year.
A wonderful service was recieved even though store busy. I was offered an immediate new bracelet, completely new sane bracelet swap. Lovely young man Lewis served us and he couldn't have been more helpful or understanding as I didn't even have a receipt. Superb customer care

I attended Preston Pandora today (03/12/2022) , I had lost the chain on one of my bangles, asked if they did spares and unfortunately they didn't and the bangle I had was discontinued . The young tall lad in store was so helpful he spoke with a store manager, they bought my broken bangle off me for a good price and I could replace it with another and make up the difference. That was more than I was expecting excellent customer service ( sorry I did not get his name) but thank you

I visited pandora Preston today and was greeted by the wonderful Lewis! He helped me curate the most gorgeous bracelet for my mother for Christmas. He was ever so helpful and pleasant!

Went in today and was served by Samantha, I usually feel uncomfortable in places like that as I get looked down on by alot of staff but she was lovely and helped us find everything we needed

Nice shop but not very good customer service, two girls would have a conversation with each other than serve their customers when we ask question they just pointed draw with rings and none willing to help and continued their conversation. Finally we'll been served by friendly man but we also have to ask him for help because that rings which we looking for was in hidden draw(I'm sure that girls knew about that)
Staff look nice but not doing a very great job.

Over the busy Christmas period I visited the Preston store on 2 occasions. I was assisted by 3 extremely polite, efficient and very helpful staff. Well done to the team for providing a very happy shopping experience.