I would love to give you guys 5 stars because you are friendly, the food is delicious and the portions are good and your prices are fair. HOWEVER....... I stopped ordering from yourselves for a whole year after ordering once a week for a year due to.the portion size consistencies and the rediculous waiting times. It got so much better recently regarding the portion sizes so unsure if it was a certain person working or what but their portion sizes were not consistent as I used to get a slither of the normal size and usually cold. Secondly the amount of times I have waited 2 hours for food is just silly. You have to spend money to make money so hire more drivers/staff or whatever it is that is preventing you guys keeping up with demand. Look after your staff and they will look after you!
You have a good team and good food just need much more consistency and much better delivery times.
Angela James1 year ago
Absolute Joke. Still waiting after 1 hr and 35 mins for our food. If you cannot cope with demand, don't take the order... Total Greed........ Who ever covered the phone Thursday 29th sept needs a few customer service lessons. Shocking...... Don't care about locals....
Pam J1 year ago
Never fails to provide amazing food and you get decent portions for your money.... the ingredients are quality, always perfect temp when it arrives and I blame Sams Grill House for my weight gain but, its worth it. Changed it up a bit on my last order and had a break from the usual chicken kebabs and went for a meat feast pizza.and burgers.... better than any pizza I have had from establishments that sound like PaPa Ron's or Donny roes and burger had an amazing smoky taste which leaves you wanting another. I always order through their online ordering system and App and every option is there to tailor the order.. Love it. Keep up the awesome service
Jade Jones1 year ago
My favourite place to have a takeaway from! Food is always amazing, always comes fresh and exactly how I’ve asked. Delivery is very quick- always faster than estimate delivery time and delivery drivers are always happy :)
Casey Davies1 year ago
Always a wait being in caerphilly but my last order for medium kebab, chips cheese and gravy and burger waited 2 hours and 15 mins, absolutely ridiculous, prices are rising but not worth the rate
Gethin owen1 year ago
Great food never disappointed, always friendly and enjoys a chat. Prices are great and delivery is regularly quick to arrive
Simon Pronger1 year ago
Little feedback on yesterday order..
it was 30 mins late which made the food on arrival cold and the children meal (burger & chips) didn't come with a drink. Otherwise my son enjoyed the pizza and both myself and the wife enjoyed our kebab.
Gareth Bridle2 years ago
Sam, and Sam's grill ,good people and good food, I'm a regular for sure ,from pizza to Donnar kebabs to fried chicken,,,BOSS Chefs, and great service 😋 👌
HOWEVER.......
I stopped ordering from yourselves for a whole year after ordering once a week for a year due to.the portion size consistencies and the rediculous waiting times.
It got so much better recently regarding the portion sizes so unsure if it was a certain person working or what but their portion sizes were not consistent as I used to get a slither of the normal size and usually cold.
Secondly the amount of times I have waited 2 hours for food is just silly. You have to spend money to make money so hire more drivers/staff or whatever it is that is preventing you guys keeping up with demand. Look after your staff and they will look after you!
You have a good team and good food just need much more consistency and much better delivery times.
Delivery is very quick- always faster than estimate delivery time and delivery drivers are always happy :)
it was 30 mins late which made the food on arrival cold and the children meal (burger & chips) didn't come with a drink. Otherwise my son enjoyed the pizza and both myself and the wife enjoyed our kebab.