Wey Farm Boarding Kennels & Cattery
Guildford Rd, Ottershaw, Chertsey KT16 0QW, United Kingdom
4.3
115 reviews
8 comments
9F24+97 Chertsey, United Kingdom
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Monday: 8–13
Tuesday: 8–13
Wedneasday: 8–13
Thursday: 8–13
Friday: 8–13
Saturday: 8–13
Sunday: 8–13
Tuesday: 8–13
Wedneasday: 8–13
Thursday: 8–13
Friday: 8–13
Saturday: 8–13
Sunday: 8–13
A relief knowing when we do have to go away for work they are in very safe hands.
Thank you
Left our dog here for four nights and five days while we attended a wedding abroad. Picked him up, took him home and immediately noticed a big patch of dried blood on his chest and dried blood on his collar. He was acting very lethargic, was extremely thirsty and had very hot ears so we called the kennels straight away to ask what had happened. They said they hadn't noticed anything...maybe it was a "burst mole"...We called the vets and arranged arranged appointment for that evening. I then called the kennels back to ask more questions and was met with some very shady replies. What I gathered was he was left in the kennel with another dog he didn't know for the duration of his stay, night and day. Bear in mind the dogs are left unsupervised over night from 5pm till the morning time so God knows what could have happened in that time. We took him to the vets, they shaved the area and sure enough he had a wound that the vets determined was probably days old. He's now on a course of antibiotics and seems beside himself with relief to be home. I can't believe that neither the patch of blood nor the blood on his collar weren't noticed by anyone. We also did not give consent to him being in a kennel with another dog.. which honestly seems absolutely ridiculous and a recipe for disaster. It says in their conditions they will only put them in with consent and also that they are given the upmost care and attention. I can honestly say I'm appalled by their blatant lack of care and blasé approach when dealing with my call. I was told to "enjoy the rest of my evening" despite just telling him I'd be taking my very poorly dog to the vets from being injured in their care. Never again and I'll be keeping a VERY close eye on my dog over the next few days
Needless to say at Wey farm the welcoming is stone cold, bordering on rude and they do not allow you to look at the kennels themselves. Given other pictures and reviews I can understand why there has been issues.
Stay clear.