Faraway Tree Kindergarten
Much Hadham Pavilion & Recreation Ground, Tower Hill, Much Hadham SG10 6DL, United Kingdom
3.4
7 reviews
7 comments
V32C+69 Much Hadham, United Kingdom
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Monday: 9–13
Tuesday: 8–16
Wedneasday: 8–16
Thursday: 8–16
Friday: 8–16
Saturday: Close
Sunday: Close
Tuesday: 8–16
Wedneasday: 8–16
Thursday: 8–16
Friday: 8–16
Saturday: Close
Sunday: Close
In the end they closed late July. We were told this would be happening by message on their app on the morning they decided not to reopen again.
Sadly, until they have a decent number of full time staff I couldn't recommend it unless you have a backup for childcare.
Communication is lacking and poor. Changes to opening hours and closures are announced with little or, in many cases, no notice. We were not informed at all about staff leaving or new staff joining. There seems to be difficulty obtaining and retaining staff, with all three long standing staff members leaving in 2022 and only the owner remaining. Since spring 2022, the number of days closed and days with shortened hours were high, and since then the children were no longer offered the activities that were available before, mostly spending time inside the premises or on the playground.
The closures caused immense difficulty for parents who were left without childcare and often did not have time to make other arrangements. The closures have also been highly disruptive to the children's routines. Refunds are often not provided when closed, which is disappointing. We were left several hundred pounds out of pocket in respect of July 2022.
We tried to be understanding for several months but now would unfortunately no longer recommend this childcare setting.
It saddens me as it was an incredible place a couple of years ago. I can only hope it returns to that standard at some point.