Howdens – Shadwell

Not a great experience visiting this warehouse. Staff who dealt with me and the Builder didn't acknowledge me, someone else did ask if I was okay. Member of the public walked in wanting a catalogue but wasn't responded to, literally ignored. No hard sell but no passion about the products either. The kitchens get expensive when you want a bit of quality, didn't buy in the end.

Best howdens in the area, if you want a professional service this is the one.
Used their products for over 20 years in different branches, theses guys are friendly, helpful and approachable

Our kitchen designer wasn’t helpful at all - communication was shocking - ended up having to measure everything ourselves again - had to recheck our order about 4 times because there had been so many mistakes and finally had to email about 5 times to get our correct estimate invoice! Not very gdpr compliant that we were sent someone else’s receipt and order

I had Raman Patel visit my apartment to design a kitchen. After which he disappeared and refused to answer my calls. Called Howdens in Shadwell three times and he was always unavailable, I was promised callbacks that just never came. Maybe it was because my kitchen space wasn't a one size fits all that Raman deemed it too difficult to make the effort.

Didnt have what i wanted but took time to phone round and came up with alternatives to finish the job.

The staff in this branch are exceptional particularly Conor and Maggie, they've always taken care of me and the staff from Oliver Stern. Very friendly and helpful and always treat us with respect.

I've been visiting this branch for a few years now and it's well organised and sometimes if you're lucky you can arrange swift deliveries.

Great team, major difference from other local branches, definitely worth visiting if you want to order kitchens.

By the way, Howdens kitchen quality are amazing.

I would like to take this opportunity to thank all the staff in howdens shadwell/wrapping, they have always helped me when I needed something sorted out quickly, wheatear it be a kitchen design or a fire door, I would especially like to thank the manager DEMI who has gone beyond helping me by contacting the suppliers to get my £8k kitchen in, and arranging the quartz worktop booked, so that I can get the job done before end of November, THANK YOU THANK YOU THANK YOU.

Atrocious customer service. We had a prearranged appointment for 11am on Saturday 28-Aug-2021. We arrived to find the store empty except for one person outside talking on his mobile quite loudly on a personal call. He could clearly see we were trying to find someone to help us but just ignored us. Eventually he told us staff had been pinged and were not in (fair enough) but no one contacted to tell us this so we could reschedule. Definitely given us second thoughts about using them.

Furthermore, I checked the reviews thinking perhaps we just had a bad experience on the off chance. Seems like it has been a common occurrence and very suspiciously some of the 5* reviews seem to be from people who actually work there!