/England/Kitchen remodeler

Wren Kitchens

slough retail park, Twinches Ln, Berkshire SL1 5AL, United Kingdom

Wren Kitchens
Kitchen remodeler
4
166 reviews
8 comments
Orientation directions
G97H+FJ Slough, United Kingdom
+44 1753 314227
wrenkitchens.com
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Monday: 9–20
Tuesday: 9–20
Wedneasday: 9–20
Thursday: 9–20
Friday: 9–20
Saturday: 9–18
Sunday: 10–17
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Janet Craig
Janet Craig174 days ago
Popped in to have a look yip bought a kitchen when ordering I asked for it to be assembled when it arrived 1 door missing and other door broken massive damage to the bottom also no fridge doors !. Went back into shop to show them the photos they said sorry and reordered another cabinet with doors and unit with drawers yip all arrived . Thought great that's it kitchen fitter noticed the tap was loose so yet again drove 30min there to show pictures so waiting for a tap now ..
Talvinder Thathy
Talvinder Thathy204 days ago
Wren provides a wide range of cabinet sizes, but the extensive variety is limited to their higher range kitchen, this applies for colours of cabinets too. Designers need to be more experienced and provide a bit more insight into practicalities of certain design features as customers sometimes need a little guidance. There is a no refund policy with products brought, in particular, appliances, nothing is refunded or exchanged, you are however informed of this prior to sigining the dotted line, so changing your mind once signed could work out quite expensive. In terms of replacing faulty goods and generally customer service, wren is very good, all queries and replacement are sorted out immediately.
Matthew Fleming
Matthew Fleming266 days ago
Fitted a kitchen that was designed by wren and they forgot about the existing soil pipe box in the corner and then the knock on effect started from there by designing cooker splash backs that prevented removal of extractor filters due to the splash back being over 20mm of the wall covering the extractor trim and quartz’s stone template was done then the stone worktop arrives and it didn’t fit square to units with wide sealant joints then trouble understanding why there’s a 6inch extraction fan kit for a void between ceiling and top of units being 90mm then the base units being out of square with draw runners not lining up making it impossible to line up the draw units door panels being out of square I could go on for longer but you get what I’m saying is they are to big and employ young inexperienced staff with to many departments to deal with best options are stay local and family run businesses.
Paul Mew
Paul Mew296 days ago
Wren generally seem to be very responsive until they have the money, then not interested at all. Had a top of the range kitchen from the Slough branch, but there were several missing (entire doors!) and broken items. Can't log it on their website/app as that only accepts one item, no response from customer services via e-mail, no response from the branch manager or salesman via e-mail, can't get through to customer services on the phone as we spend half an hour on hold then give up. Have put in a claim to the finance company but they've already given Wren their money. Looks like they are trying to avoid us until after the 28 days we have to report defects and missing items, then they can wash their hands of it. I would absolutely avoid Wren, it's very impressive during the sales and delivery process, which is the point where they get their money. After then it's appalling.
Farieha A
Farieha A327 days ago
The worst customer service I have experienced to date. Please avoid at all costs!!! Wren could really do with investing in basic customer service training for their employees at the slough branch. Got greeted at a showroom appointment with ‘you only came to design 8 units, wasting a slot. We are really busy. You should have told me beforehand so I would have cancelled and taken another customer.’ Throughout the appointment they pester you for a budget, and try to cut your appointment short if you aren’t going to land the sales person a huge commission. Old school saleswoman/men, with inadequate training chasing hard large commissions and forgetting the basics of being in a client facing role. And the prices? A hilarious algorithm from the 90’s which likes to quote you £3000/4000 higher than your budget to start with, with the sales person insisting that there is nothing available in your range, and towards the end of the appointment with a click of a few magic sales buttons, viola you suddenly land your dream kitchen in your budget. And style? They constantly push their opinions down your throat, giving you minimal flexibility on style and choice, with no knowledge of aesthetics. Your time is much better spent at Howdens and ikea, whose range is on par if not much better.
STEVE ROBEY
STEVE ROBEY327 days ago
The choice of kitchens was amazing. Our kitchen designer was very helpful and offered us different ideas but also listened to what we wanted. Really pleased with the result. The price of the kitchen and quality of the units was very good
Indranil Routh
Indranil Routh327 days ago
The best place for Kitchen desings. Anwar is the best in Wren Kitchens, Slough. (5 stars for her help and support)
Sukh Atwal
Sukh Atwal2 years ago
Great service from star to finish.

The design services and finance options were the reason we pick Wren as we were recommended by friends and weren't disappointed. We visited the Slough brand and the team were great.

The measuring service and design service were seamless, and the team were accommodating with the various changes we had to design. During Covid we were able to have video calls with them to tweak changes to the plan which was really easy.

Setting up finance was quick and easy and we managed to book the delivery date we wanted and everything arrived on time. There was damage to one of the draw fronts but the team managed to send out a replacement in a few days.

I would recommend Wren over any other company based on their design service and customer service from start to finish.
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