Plain English Design Ltd

‘Pain English’ - definitely not the smooth experience you’d expect from a supposedly professional high-end kitchen company!

Don’t be fooled by Plain English’s smart showroom or images of thier kitchens in glossy magazines or on Pintrest - they may look nice, but you can’t tell from them how long they took to complete, how many mistakes they made along the way or how little Plain English actually did. We paid fully for our (not inexpensive) kitchen back in June - they started fitting it in July, but it’s now November and we are still waiting for Plain English to complete it!

They do make and fit the cupboards and order the appliances, but it’s down to you to arrange almost everything else (they don’t measure the room accurately, connect anything to the gas or electric, check that appliances work or even quality control the work done by their sub-contractors). You will need to arrange and pay for painters, plumbers and electricians to prepare everything then return several times to actually get everything working or repair the damage done by the fitters and stonemasons.

Once they have your money, Plain English certainly aren’t in any hurry to get the job done properly and their lack of customer care is truly astonishing, they are old fashioned and painful to deal with. Take my advice, buy a property that already has a Plain English kitchen fitted or enjoy looking at pictures of them in the press, but if you’re considering a new kitchen use someone else!

The service we have received from Plain English has been faultless from beginning to end. Adrian designed the most beautiful kitchen and scullery for us. He led us expertly through each stage and carefully refined the plans with us to ensure that the design would suit the space and work in the way we needed it to. The fitters were brilliantly efficient, friendly and professional - and the painters did an immaculate job especially considering that the cupboards were painted in gloss so required a painstakingly flawless finish. The end result is that we have a unique and highly functional kitchen in the inimitable and unmistakable Plain English style that we have always loved. Huge thanks to everyone involved!

I agree with the review below. Wish we had gone with Deval. The experience was not a pleasant one with Plain English. Nice woodwork but poorest installation and lack of customer care :(

Stunning kitchens

I worded alongside Adrian and the Plain English team to design a kitchen for a client. Adrian was wonderful, had great ideas, very responsive and helpful, kept to their schedule, and the fitters did a great job. I would highly recommend.

A stunning operation. We continue both to marvel at their work and indeed, to enjoy enormously our kitchen which has absolutely become the heart of our home. I couldn't recommend them (and especially Adrian) more highly,

The showroom is lovely - very good range!

We love our kitchen! Would highly recommend Plain English because of the beautiful design and quality of the kitchen, but also because of the excellent customer service. Anneke and then Adrian have been amazing at guiding us through the process and always going above and beyond to help us with our numerous requests! Very happy with the end result.