Wren Kitchens

The whole experience with WREN KITCHENS has been amazing.
Declan in the store was such a great help. I told him what I wanted in my new kitchen and he designed the fantastic kitchen I have now.
Nothing was too much trouble for him.
The fitters I must say were absolutely brilliant.
Again nothing was too much trouble and the kitchen that I have is SPECTACULAR I absolutely love it.

visited to find options for new kitchen. great costumer service that provide advice and information. Felt I can trust the service as staff was helpful in understanding my needs without trying to sell me expensive products.

The worthing branch was amazing, Rachel our designer was very professional and nothing was to much hassle.
No pressure to sign on the dotted line, she explained lots of different options to us.
The delivery was on time and during first lockdown.
Fridge freezer was delayed but they quickly gave us the option of a new model or a refund to ensure we were not without this item for long.
We did have a couple of damaged doors these were replaced quickly using the app.
The kitchen looks amazing and we always get so many lovely comments from people.
Would highly recommend worthing branch and wren kitchens.

Initially our designer was super friendly but upon our return for the follow-up visit to view design everything changed. If you challenged the designer we had, he really didn't like feedback. There was no constructive feedback on how to remedy alternative layouts if we didn't like it. In all the person whom we dealt with was quite belligerent. I'm sure there are people who are quite receptive at wren but our designer wasn't when he claimed to have design high end kitchens. Then one would expect a first class experience but this was not the case.

Reasonable/middle of the way kitchens
Good designers and was helpful (which is why I feel obliged to give 1 star)

….But once they have you signed on contract - ABSOLUTELY SHOCKING customer service.

Completely unable to accommodate any fluctuations, minor adjustments, and also do not allow for a reasonable ‘cooling off’ window: if your delivery is within less than 30 days from date of contract, you cannot make ANY adjustments. Even though Citizens Advice requires at least 2 weeks to change your mind.
Genuinely awful customer service.

I really REALLY wish I could go back in time, take my builders advice, and avoid this company.
Like the plague.

We had a fantastic experience with Wren and our designer Declan. From the first design he was amazingly helpful and got us our kitchen in on a very tight schedule in time for Christmas. The result is superb and the quality seems excellent. Communication from the rest of the company was great, and the other team members who took care of measuring and fitting the worktops were great too. Very happy to recommend.

From the moment we went to the showroom to the actual delivery of our new kitchen, everyone couldn't have been nicer. The guys who dismantled our old kitchen were superb. Also the plumber, electrician and the plasterer. The chap who installed it was very thorough and did a sublime job. Excellent chap with a dry sense of humor! Thank you Wren.

We had a new kitchen fitted and would highly recommend Wren’s products, service and disposal of subsequent rubbish. Our kitchen designer was so helpful before, during and afterwards.