Magnet

DO NOT buy from Magnet - you will only waste your money and time. Our experience with the Islington branch has been terrible to say the least. Very rarely am I compelled to write a negative review, as issues happen, but in this instance we have no choice. Utterly shocking customer service. We had a kitchen installed over one year ago and we're still having issues that are unresolved from when it was originally fitted. A pantry door that won't shut for over a year, a cracked worktop, units generally fitted incorrectly to name but a few. It wouldn't be so much of an issue if the customer service were any good at their job, but over a year of chasing, replies that took months to hear back, rude staff / store managers who clearly had no idea what they were doing. We only received a reply and a date for resolution once we escalated to the head office, and even then, after monhts of waiting, the fitter turned up and swiftly left as he had "other jobs to go to", now we're being told that we can't get another appointment until next month... Utterly useless and frustrating. Feels like now we've signed the contract and paid the money that we've been tossed aside with issues left unresolved. We will never be using Magnet again and telling as many people we can the same.

Been here a few times for advise and for a design consultation. The lady was quite huffy and rude as we were spending quite a bit of time deciding on fixtures and figuring out the design which is a very normal part of the process I should think. As for the prices ….they are extortionate! We were looking for a higher spec kitchen and set aside a budget but in all honesty this place just isn’t it.

Great design service and professional designers.

Don’t waste your time. After attending an appointment over 1 month ago, they “forgot” to follow up with a quote. When I called a week later, they said the quote was “stuck in outbox and would be sent today”. After another two weeks of no email or replies, they said they couldn’t find our quote and didn’t have evidence of our visit. Since that point, they haven’t answered their phone. Overall really bad experience and will be going with another provider for our home renovation.

Absolutely disappointing and
unprofessional customer service- do not waste your time and money. I made such big mistake of ignoring some negative comments before the purchase.

Nice kitchens, but very poor service. We came here for an appointment to discuss a new kitchen. The designer was not very helpful and was not able to offer meaningful support. We felt like we were shopping blind.

For example, they were not able to explain what the cost difference would be between laminate and granite worktops. They just said "choose what you want and we'll price it up at the end".

The quote came over several days later at £40k !!!! We didn't bother going back to them.

We went to Wickes on Tottenham Court Road instead and received a MUCH better service - and went with them instead.

I can’t comment on the design output or the ordering process but I attended a meeting and discussed requirements and have been waiting over 2 months for the design to be produced and have emailed and called to chase a number of times but no response from Danielle.
Really disappointed.

I went in to the Essex road showroom for some inspiration and advice. They were extremely friendly and knowledgeable and I went away with lots to think about! Great customer service and definitely will be returning!