Mayflower Kitchens

Extremely disappointed. Inaccurate measurements and to sort out equipment that was incorrectly installed took weeks.Wish I had had a different kitchen company

Ridiculously expensive for the quality. Around 2-3 times the price of people like Wren (who they smirk at) but it doesn't show in the service, product or indeed the finish. The actual units would be in line with a Wren, B&Q, Wickes etc quality wise, but significantly higher in price. The business is highly critical of its competitors and runs them down, but in hindsight, we net net would have been just as well to have got more or less the same product for a lot less elsewhere. The calibre of salesperson is better in fairness, they sound more home counties than Home Farm council estate and the show room is pleasant. You quickly see where your money is being spent...it's not on the units...Whilst we would never use them again, the units are functional and they are not defective in any way. Just not worth the price or service.

Okay

AVOID

I don't usually write reviews but I'm writing this as I hope to deter people from having the same terrible experience as me.

Our doors were delayed due to being faulty numerous times and this issue continued for 3 months. Now, I know this was the fault of the manufacturer(TKC) however, Units online (also known as Mayflower) were totally incompetent when it came to dealing with this. In summary :
-Once they had my money, their foot came completely off the pedal (lack of comms with both myself and the manufacturer)
-I had no choice but to manage it directly with the manufacturer myself (since May, I've not once been contacted by them to see if I need any support. For all they know I could still be waiting for the kitchen! To get this sorted was a full time job)
-Suggested workarounds/shortcuts which meant extra time required by the fitter and some which would have meant a potentially damaged kitchen at the end of it.
-Backtracking on promised compensation for the delay to the tradesmen which I've had to pay out of my own pocket.

The list goes on. It's been so stressful, and due to the delays, I ended up having my baby right in the middle of the fitting.

Units online/Mayflower have since responded to my compensation request with a big fat ZERO. Only what they believe to be their legal rights within their Ts &Cs to pay nothing.

This company takes your money and then washes it's hands free of any responsibility.

Ethan in Bathrooms was very good with our complicated new bathroom. Very knowlegable with all the products.