Rosewood Law Ltd
Suite 9, Kings Court, Blackburn BB2 2DH, United Kingdom
4.1
40 reviews
8 comments
PGW7+HG Blackburn, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
However, they were sending correspondence to the wrong email address which meant I was never updated. I did give them my email again about half way through the process but they kept sending information to the wrong email.
Also, they told me a day before my house move that they'd made an error on my bill and I owed £900. They did give me more time to get the money and I understand mistakes happen, but it made my moving weekend twice as stressful because I was trying to gather funds while moving.
Overall, lovely people but the fine details weren't there for me.
It was a frustrating first start to the entire journey and originally we had made it clear to all parties involved that we wanted a quick sale in order to move as soon as possible. Rosewood assured us they would fulfil that which is why we went ahead with them.
After the initial experience, we were entirely disappointed with the service - the original solicitor who then took our case left the firm, we weren't informed of this and neither was the vendors solicitors which lead to emails being sent to someone who was no longer there. We had no outreach from the firm to advise us who would be taking our case and after 2-3 months of constant chasing, no replies to emails except very sparingly, we finally got on the same page with our solicitor Zakira.
Now the reason I gave 4 stars was purely due to Zakira and how amazing she was once we got on the same page.
She went out of her way to explain the entire procedure, she updated us as soon as she heard anything, she chased up the vendors solicitors on time, all of our paperwork was signed and ready for exchange which meant that as soon as the other solicitor was ready, we could exchange and complete.
Honestly speaking, she was lovely to have and did a brilliant job and even after completing everything, she has answered our phone calls to help us find relevant information we required in the heaps of paperwork we were left with.
If not for her outstanding service from month 3 onwards, this review would probably be a 1 star.
It was unfortunate that it didn't start right so I can't honestly say that I would recommend Rosewood, but I can recommend Zakira as a solicitor.
I always received a response when I had any questions and the conveyancing was done very quickly, even during these strange times with social distancing etc.
Definitely recommend.
Saf really helped speed up the whole process by being professional and efficient. And the girls Guzala & Abbey who were always on hand to help with anything.
Thankyou so much for all you did, would definitely recommend Rosewood Law if you're purchasing a property.