Beeton Edwards LLP

We were exceptionally pleased with the service provided for the sale of our residential property. Kerry and the team were on top of the situation at all times and took the stress out of our hands. We would definitely use Beeton Edwards again.

5* service from start to finish. Highly professional, kept me up to date the entire way through the sale of my flat. Buyers solicitors were appalling in comparison with no response or action on the file for weeks. Buyer had to complain again and again to get his purchase actioned. Rebecca and Kerry could not have been more helpful turning around queries quick. I would not hesitate to recommend Beeton Edwards and have told family and friends whose properties are currently on the market to use them.

Extremely professional team at Beeton Edwards and a pleasure to deal with, with very polite and friendly staff. Nothing was too much trouble and they kept us informed throughout our house sale. Kerry Milne was superb at building a strong rapport with us and we look forward to dealing with them for our next property purchase.

I’m pleased to write a review for Beeton Edwards LLP and specially for Mrs Karen who was dealing with our case of buying a property. Our case was slightly complicated but Mrs Karen made it easy for us and straight forward with her hard work, she dealt officially and friendly.
No hesitation in recommending Beeton Edwards LLP to anyone.
Many thanks to Mrs Karen and whole team!

Althoughy house purchase eventually went through the service and communications from BEETON EDWARDS and Zoe in particular were very poor. Always had to chase for call backs or replies. Had to escalate to the MD twice to get a reply. Even to this day 3 months after the purchase I have outstanding questions awaiting a call back. I would not recommend this company and would never use again.

I recently had the pleasure of working alongside Gemma Cunningham. I was the agent of the sale and Gemma was acting on behalf of the buyer. It was a very difficult transaction to say the least and without Gemma's hard work and expert guidance the sale would have fallen through. Gemma is a credit to the industry and to Beeton Edwards, thank you.

Very professional and friendly staff . Our case manager was Karen Yarnold , who always was there to answer our questions. Reagan Rook was amazing too , answer any email within 10 min .
I definitely would recommend.

All I can really say is I won’t be recommending Beeton Edwards if you are a first time buyer using help to buy. In fact, I wouldn’t recommend using them at all.

I was not going to bother writing a review as I understood the pressures of the stamp duty tax cut off dates BUT I have just received an email from HTB that they are still working with the solicitor to finalise all of the completion documents for our case, which has resulted in a 6 month delay in setting up our HTB direct debit! Why on earth has this not been finalised yet?!

The solicitor who was dealing with our purchase provided pretty much 0 customer service and we were left in the dark right until the very end which took about 6 months for us to complete with no chain.
I spoke to her probably twice on the phone and very rarely did she respond to questions in my emails which is incredibly rude and poor, considering as a first time buyer you would hope to be kept at-least informed on what is going on!

On several occasions our paperwork included mistake after mistake (even had the wrong lender and mortgage amount on one of the documents which took 2 attempts to rectify). I have never been so stressed in my life. If it wasn’t for the estate agent I wouldn’t of had a clue what was going on as my few calls were never returned and a quick email response takes what? A couple of minutes of your time - if that.

No sense of care or urgency and I would really urge the solicitor to ask herself whether this is the treatment she would expect when paying thousands of pounds for a service that quite frankly, is the worst I’ve ever received from anyone.

If you are short staffed then at-least acknowledge that I exist and explain that to me, or better yet don’t bother taking on more clients if you are unable to provide good customer service.

Edit: clearly the responder is defensive and can’t apologise but only make excuses. My main gripe that I pointed out was the lack of communication with me - the customer - paying for the service. If the solicitor doesn’t call to introduce themselves or even say “hey this is going to take a little longer than a normal property purchase” and is silent for 3-4 weeks without saying a word, you get worried what’s going on. Anyway, I shouldn’t need to explain myself. Take accountability.