Cook Taylor Woodhouse

Abby Smith who was in charge of our sale and purchase was brilliant, we would highly recommend her. Everything was done really quickly and she was always contactable. The whole process was made to feel very smooth and Abby helped to make sure it was as stress free as posssible. Thank you for all your hard work

My buyer is being represented by CTW. They and the agent cannot get through to speak to their solicitor after weeks of trying. How can this be acceptable?! No visibility or response when clear questions asked. Rang and emailed multiple times a day by our solicitor, agent, buyer and her agent. Writing here, in the hope they may just respond.

We have just bought and sold our properties with Cook Taylor Woodhouse, Dartford office. Our estate agents recommended the company, and we are happy we took their recommendation. We had Zara as our conveyancer, and we found her extremely efficient. Zara was professional and helpful, and was always prompt with everything she dealt with. Zara kept us updated with both our sale and purchase, all the way through the stressful process, and explained everything clearly in layman's terms. She always got back to us in person or via email, if we left a message. Although the CTW document portal was available, it wasn’t always up to date, and we sometimes found it hard to use. However, we would definitely recommend CTW services.

Sharon & Craig

If I could give 0 stars I would. To put in context how inept, arrogant, and rude they are, our estate agents have blacklisted them and now will not accept an offer on any property where they are representing either the buyers or sellers.

First they generally took over a week to respond to emails from my solicitor, then they asked for the same documents 4/5 times despite them either already having them or them not existing, when my estate agents complained about the solicitor they then refused to talk to my estate agent for the remainder of the transaction!

To cap it all off, on the day of exchange (two week later than everybody in the chain wanted) they didn't release the contract until 4 despite everything being ready by 9am. They then didn't answer their phone until 2 minutes before the release was up.

The worst of the worst, my solicitor apologised to me and felt the need to say that they are the worst solicitors he's ever dealt with and even my buyers felt the need to apologise to me for the behaviour of these guys. Absolutely awful, rude, and sub-standard service - avoid them like the plague.

Run while you can! Horrendous experience all round and would avoid if possible. Communication was nonexistent and they were very slow to respond on matters. Impossible to contact, unresponsive, incredibly poor attention to details. I had to do half of their job myself. Lois couldn't get documents she needed to exchange and complete. On the day of Exchange, I had to call to Home ground to obtain much needed document. I had to chase everything. Lois from Dartford branch was never bothered of anything. I had to request a completion statement because she was never bothered to email one to me. After we completed our flat sale, we did not have where to go, because the funds for property purchase were released very last minute.
Stress and nothing else. Avoid avoid avoid! Incompetent, rude and unprofessional. The sale of flat was so horrible experience. Cost me so many tears and nerves. I am so glad I did not choose them to act on the property purchase matter.
Run and never look back!

Highly recommend Cook Taylor Woodhouse.
Joe O'Hara managed my house move, he was truly wonderful, and worked tirelessly and effectively on both my sale and purchase. I found him highly competent and his work is very thorough and comprehensive. I was impressed with CTW as they work methodically through the different parts of the case which ensures that nothing is missed, and I found that Joe was always ahead of the other solicitors in my chain, and he pushed the moves through more quickly.
Joe is lovely to work with, he is very calm and reassuring, there were a number of bumps in the road due to issues in other parts of the chain, and on occasions I was very upset - Joe was always so helpful and supportive and maintains good humour, he ensured that everything was sorted out, which I appreciated.
Jess and Sinead also worked on my case - they were also so wonderful to me, they worked very quickly and efficiently, and always kept me and the other parties up to date with all developments.
Thank you Joe and everyone at CTW, I really love my new home!

10/10 fantastic solicitors. Always available when you need to speak to someone and will work tirelessly to get you the end result. I especially recommend Brooke Cooper - extremely professional and hard working.

The worst experience of my life. Avoid at all costs. One star is overly generous.

Hopeless from start to not quite finish. Terrible communication throughout - my assigned conveyancer (woefully incompetent, never answered the phone) left the firm just as exchange of contracts was taking place. This was not communicated to me formally, nor a named replacement offered. Now those I have dealt with are on leave and my exchange of contracts is in limbo with no firm answer this will take place.

When running around in the snow to submit last minute documentation they wouldn't even let me step into the lobby.

Just abysmal.