Direction Law

Worst solicitors I have and the experience of working with. I had to staircase my property, when taking my business they answered the phone after that everything was via email.

Phonelines went to voicemail, took ages to respond to emails. I had to chase chase and chase to make sure we completed on time. I had to speak to three different teams for completion. You don't get one assigned person. If the turnaround wasn't so tight I would have left. I even put in a complaint as it looked like we might not meet the completion deadline and guess what... yep no one followed up.

I would recommend Cavendish Legal who I bought the first half of the house with. A completely different experience. I did go there first but unfortunately they had no capacity and I can see why if Direction Law are the competitors. Thankfully completed but would never use this company again!

A great company which made my first home purchase very easy and stress free. The communication was always good and the instructions clear. My solicitor was fully on board with my needs and expectations.

This is the first time I have use Direction Law and would not hesitate to recommend them. From start to finish they were efficient and always informing of what was happening during my house purchase. A great company.

We are very happy with the service we received from Direction Law. Their advices were always professional and very helpful for us - people with no experience with the property market. Special thanks to Sadie Smith, our case officer, who always very quickly was answering to our questions and provided us with important information we needed to feel all documents and to take the right decisions. Thanks to Oliver, a financial officer as well.
We definitely would recommend Direction Law to all first time buyers.

We were recommended Direction Law to use by the estate agents when purchasing a new build property. They were amazing throughout our journey, and a special thanks to the admin ladies at the start of our journey, and Andrew Bruce for the quick completion. We had a positive experience with the Canterbury office team, and would recommend.

I engaged this company to buy and to sell in a complicated chain. They were outstanding and I am so pleased that I was lucky enough to choose them. They are just great. Efficient, and quietly industrious and always friendly and able to explain when required. Thank you Direction Law for my lovely home .

Thank you to everyone involved for helping me with my purchase as a first time buyer, especially Lyn and Leah. Great service 😊 I was kept informed and updated when possible. The whole process was very overwhelming for me especially as I had little knowledge relating to it all however it was explained to me in the best way possible and I've got Direction Law to thank for that. The whole process went very smoothly and I completed in the time frame provided.

If I could give zero stars I would, one of the worst companies I have ever dealt with! I unfortunately had to use Direction Law when I first purchased my property, 2 years ago - I am now renewing my mortgage and required a copy of the title deed to issue to the new lender, I find out Direction Law never even made the application to the land registry until I contacted them two weeks to request a copy. You get put through to voicemail every single time, nobody responds to emails which is very unprofessional especially when it’s regarding mortgages. I would highly recommend not to use this company, legal ombudsman are aware.

Update: 27/12/22
Once again the company has not stuck to any deadlines, due to the complacency of Direction Law not making an application to the land registry on time; I won’t be able to renew my mortgage on time even though I started the renewal process with more than enough time on my end. I will be taking legal action and updating the legal ombudsman.