Birchall Blackburn Law

Always spot on for help and information

Ben Wilde was a pleasure to deal with, and was extremely proactive when it came to helping us purchase our first house. He helped break through the upselling and pressure from the sellers' estate agents, letting us know what needed to be focused on and what was just a scare tactic. He was very responsive to emails and phone calls, and the process of dealing with a solicitor was nothing like the pain and constant delays that we had been expecting. We'll be recommending him to friends and family in future should we be asked!

The whole team have been great throughout my house purchase and very thorough. Would definitely recommend Joe and anyone else I spoke to.

Very hard to get on the phone. Not very proactive on keeping our house purchase moving.

Claire Taylor and her team were absolutely excellent with the purchase of my house. Always emailed back on the same day or the next if I emailed late in the day. Claire made everything easy and was an absolute pleasure to have handling my case.

With a company strapline 'always there', you don't expect them to be continually uncontactable, with excuses (via the switchboard) such as 'the whole team is on a day's training' followed by (two days later), 'the whole team is on a day's annual leave. All this on the several days we were hoping to exchange. This unresponsiveness has jeopardised our house-move, frustrated our whole chain, and meant we couldn't exchange contracts day after day despite everyone else in the team being ready to go. Very unprofessional indeed.

Absolutely abysmal. If I could give them zero, I would have. They are handling my partners house sale and have been unprofessional, unresponsive, uncontactable. They are an absolute joke. It’s unbelievable how incompetent they are. Stay clear!!!!

Utter incompetence and really bad customer skills.

Phrehaps think about the way you talk to people ..