MRP Capron
24 London Rd, Grays RM17 5XY, United Kingdom
3.7
38 reviews
8 comments
F8HC+8J Grays, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
I am surprised the company is still in business.
Total lack of communication, 14 days between answers to anything, the partner, Elena who handled my buyer's purchase repeatedly sent the same enquiries to my solicitor; obviously a complete waste of everyone's time. They asked for the same documents over and over again and then were un-contactable when estate agents, other solicitors involved in the chain and their own client were trying to phone for updates .
The way our case was handled by this company caused all parties unnecessary stress and anxiety.
1. Searches done about 2 months after offer accepted. As a reference the lender carried out their survey within a week after the offer was accepted.
2. A gap of at least a month between the first and second set of enquiries sent to the selling solicitor.
3. The solicitor unable to explain/justify some of the unnecessary requests made.
4. It takes about 2 weeks for them to respond to emails.
5. The solicitor doesn’t take the estate agent’s calls.
6. They return calls after about a week.
7. They are not organised. More than one trip to their office to sign documents. Why not get everything ready so the client comes in and signs all necessary documents in one go.
I could go on and on
If you want your house purchase or sale to happen in a timely manner, do not use this firm. However, if you want it to take 6 months or more, go ahead and engage their services because they will do their best to make sure it takes that long.
Very good firm which I've used for years. Thoroughly recommend
this company, and even though we moved to Norfolk a few years
we still go back to them for any legal work or advice.
After I raised a complain, their services were great. Lorraine came back to me and apologized for the lack of communication.
All of my emails were handled and responded to in a timely manner, Lorraine became attentive and I was offered a discounted rate due to the initial delay.
Thank you for the corrective action and most importantly for improving your services.
MRP Caporn are thoroughly professional, polite and responsive. My last experience of the company has been moving house, the whole event was handled very proficiently and promptly. Some issues that did arise were delt with smoothly and their actions actually saved me some money and left me in an improved position vis a vis my freehold of my new property.
A great company offering an excellent package.