P B S Solicitors

My solicitor has been great, really thorough, and worked quickly. I haven't needed to chase her at all. Ive had a great experience and I would recommend these people to anyone.

Used PBS to buy our house. We’re brilliant to start with, chased all the necessary parties, responded almost immediately etc, we couldn’t fault them. Buying our house took 8 months. About 2-3 months into that 8 months, our solicitor Helen at the Ripley branch started to ignore us, she wouldn’t respond to emails or phone calls. We rang numerous times a day for it not to be answered to then be told we never rang - we always kept a log of the times and dates we rang and still got accused of lying. I rang a few times and the very few times they answered, they put the phone down on me. We followed their advice to postpone our searches to be done which then cost us a month whilst waiting for them. We found the Ripley branch to be very unprofessional. The way the dressed was just like they were dossing about - not professional at all, we went for a meeting (the first appointment at opening) to be at the solicitor there to then have to wait 15 minutes for her to gather our file rather than preparing it the day before when the meeting was arranged. We feel all this had a negative experience on buying one first home. We asked for the complaints email numerous times and they either ignored our request or refused to give it to us. After our house sale went through we asked for advice about the condition of the house as it wasn’t left like it was meant to be (due to contracts etc) and we were basically told to deal with it and leave it. We definitely won’t be using PBS again, I’d avoid at all costs.

As of this day we are "trying" to sell a house the buyer are using this company. The buyer said he wanted a 5 week turnaround (we thought this would be to fast in the market we are in but hay great) two months after his deadline we are still waiting for a completion date and both his solicitor and the buyer has gone quiet. Do not use them (this is the first time I have put this)

Friendly and prompt service