O'Brien Lewis & James With Thomas Simon

They fabricated hours worked on my case hugely in their attempts to rip me off.
They made basic errors like sending me someone else’s paperwork by mistake.
I noticed that on more than one occasion they didn’t bother to properly check documents had actually been signed.
They don’t answer the phone/understand the concept of urgency once they have your engagement letter.
Very high staff turnover I had three lead litigators in the space of 13 months. It was a nightmare and they tried to bill me for all the handovers.
These factors definitely had negative impact on the litigation of my claim.

Faked their timesheets. Dishonest. Hard to get hold of.

Used for a house conveyance. My reason for choosing was proximity to my residence, so I could call in the Office to deal with direct. Big mistake. There was a discrepancy in what the vendors had put on the Property info form, and what was included in the surveyor report. I pointed this out and the solicitor said this was OK and referred to the property info form. It transpired that Part of the land I had purchased was not in the vendor’s ownership.
I called at the Office, the receptionist took details and said someone would get back that afternoon, which they did not. I wrote twice and getting no reply took up with the Legal Ombudsman. The outcome of their review was lack of evidence as O’brien & Co denied knowledge of the discrepancy. The Ombudsman however requested compensation for not handling complaint. Parent company Ince Gordon Dadds sent the cheque, with no postage, so I had to collect and pay £5.00, which I thought was immature.
What I have learnt, is to get everything in writing, no matter how trivial.

Sarah did the conveyancing on our property. Faultless service. Really helped speed up the process.

Great solicitors with lovely staff. I hope I get discount on my conveyancing for this review.