Susan Cotter & Co

Susan Cotter & Co provided excellent service from start to finish. I was constantly kept updated and informed of all progress. All staff were so helpful and went above and beyond to ensure all my questions were answered. Thank you for all your help in enabling me to purchase my family home. I highly recommend Susan Cotter & Co!

As a family, we are very pleased with the professional service received during our buying and selling process.
Each and every staff member were helpful, professional and prompt, which made the experience run smoothly. I would highly recommend Susan Cotter and Co.

Good quality conveyancing solicitor. This is third time I’ve used Susan Cotter and co since 2006. They worked fast to complete the sale of my property. If I need a conveyancing solicitor again, I’d certainly use Susan Cotter and co again, thanks

I've used Susan Cotter & Co a number of times for selling & buying houses. And have always received a first class service. I would highly recommend.

UNPROFESSIONAL, EXCEPTIONALLY RUDE, COST US A SIGNIFICANT AMOUNT OF EXTRA MONEY AND LOST TIME.
If I could give no stars I would. We went with Sue in 2017 to buy our first home a she seemed affordable and was recommended by the developer. It was a very stressful time. They did not keep us in the loop and everything was last minute, despite us constantly asking what we could be doing to prepare for the next step. Fast forward to 2021...
We avoid her like the plague when selling our own home due to our really stressful experience last time. We get a different solicitor only to find our buyers have gone with her. Not only did she make our house move extremely difficult, she was unhelpful, deliberately difficult and very rude. She demanded a document from us as a house seller, that we should have received when we bought the house and the reason we didn't have it, it seems is because she didn't do her due diligence and did not give it to us in the first place.
She also agreed to a moving date, then made no effort to meet this date. She was totally unapologetic. When this date fell through. This cost us in excess of £900 as we had booked a moving company.

We then could not afford another moving company or the risk that the next date would fall through again so had to hire vans costing us another £600 to help us move 3+ hour journey to our new home.

She also took issue with things unnecessarily which cost us time. It took months and months and months in limbo. We had to jump through so many hoops as a seller.

AVOID AVOID AVOID!

Susan Cotter managed to mess up my property purchase, then ignored me when contacted about getting it resolved.
After pushing them they have now turned around and said 'Oh well, not our problem as it has been done already'.
Over 10 stories from other people with similar circumstances, I would avoid at ALL costs.

Edit: If my review was not enough, the response from the owner should speak volumes as to their professionalism.

We used Sue Cottter in 2016 to buy our first house. As first time buyers we needed somebody to give us a little guidance through the process. Instead I felt more bullied by Kerry. We continued to ask can we get any documents prepared to make things smoother and we were told no. The some time later they see we need to send them "x" document by the end of the day or it all will fall through. 5 years later we were needing to move for work. The people now buying our house were mental enough to use Sue Cotter. Sue said they need some documents from us or the house is unsellable. We never received this document when we moved house because Sue Cotter never got them from the developer in the first place. Later in the same process her mistake cost us nearly 2 grand. Stay away from them as if they had ever variant or Covid.

All process went smooth , quick and clear communication. All paperwork process was closed in a month. Share ownership scheme used. Great prices for service. Strongly recommend!