Johns Gilbert & Frankton

Made an appointment to certify documents, had to wait 25 mins to be seen, during the time it was suggested to 'pop in' next door as they might be able to do it on the spot without an appointment.

Would have given 5 stars over past 40 years. Everyone was highly efficient, professional and helpful. Unfortunately a temporary receptionist related to a solicitor wrongly assumed I was someone else and greeted me by name and with enthusiasm. On realizing it wasn't the person she seemed to know her tone changed. I was promised on a number of occasions that the solicitor would phone me at the end of the day. He didn't. As a bereaved client I was appalled at the reception . I was loudly talked over and the phone put down on me. What a difference with my new solicitors receptionists. Sad.

Recommended by a family friend, and helped me through buying a house and made sure all the 'i's were dotted and 't's were crossed. Very helpful to an anxious first time buyer - would recommend myself.

Everything was very easy to follow and completed very quickly and explained to me. My solicitor was very kind and helpful. Thank you.

Initially I decided to use an online conveyancing firm of solicitors as they were cheap. The service I received was that poor I swapped to Johns Gilbert and Frankton. I am glad that I did as I received professional service at a fair price.

An excellent conveyancing experience. Our solicitor always answered our queries promptly and never needed to be 'chased'. The service we received was thorough and professional. Highly recommended.

Disgusting company and an absolute terrible service, I’ve used them twice, and despite the first time being unbelievably slow, I gave them a second try because I just assumed that the slowness reflected their cheap price, the second time was a complete joke which didn’t even lead to completion yet ended up in numerous charges and court action, you can NEVER get hold of them once you have agreed to use their services, and then they charge you to contact you back, even if you miss their calls they charge you again.
If your like me you probably just like to be kept in the loop, but be aware, EVERY SINGLE EMAIL OR PHONE CALL will cost you!!
Fiona’s PA is rude, patronising and a waste of time (can’t remember her name but something like Daksha).
AVOID this company, no doubt they will have this review removed.

Useless. Avoid like the plague. David Ratcliffe can't do anything quickly and will give empty promise after empty promise. No sense of urgency or attempt to resolve a situation in a reasonable time frame.