Tunbridge Wells Sports Centre

We swim here regularly and my daughter has gymnastics lessons too.

The pools are good: (nice warm learner pool, large 25m pool, diving pit with about 6 boards) but there are no waves, slides or anything like that.

We've been very happy with the gymnastics. It's a pre-school class, but the teaching is very good. It's accredited, so is much more than just a play session.

After a recent refurbishment, the café has been moved from its lovely gallery situation overlooking the pool, into a dark downstairs area, which is a shame.

The vacated gallery is now a small soft play area, which we've visited for a birthday party. It was too small for my 6&8 year olds, but the 3 year old enjoyed it.

What a shame, this centre is being so badly run it's ridiculous. Never enough staff, an IT system that doesn't work. Ceiling lights not working in the sports halls again, last time these took over a year to get replaced. The Council lost interest in it years ago so let it out to Fusion who operate it on such a tight budget. Changing rooms dirty, never seem to be cleaned, neither are the Courts. A real mess

Whilst boasting the most expensive gym membership in the area, the centre also throws in unreliable services free of charge!

Whilst it’s true that the membership offers Gym, Swim and Sauna facilities - which may seem like good value at first glance - you can also guarantee at least one of these is not operational.

I really do want to like this Leisure Centre. I have been a member here cumulatively for around a year and a half, but I have been disappointed too many times by unreliable facilities.

If it’s not the sauna, the shower is broken. If not that, then there is maintenance on the gym.

The most laughable part is that they have recently invested nearly 500k for new equipment. Meanwhile - the facilities continue to breakdown.

It has gotten to the point where a membership here simply can’t be justified relative to the alternatives.

If you’re intent on joining, you best set your expectations to seeing “out of order” signs most weeks.

If you’re intent on leaving, guess what? It takes 1 month to cancel - so you’ll have to make another DD payment, which will keep you on for even longer.

All these factors combined are a real sign to me that this leisure centre fails to act on feedback and is solely focused on attracting as many customers at the highest price point possible.

A real shame - but you are much better off trying another centre nearby. The drive may be further, but at least you’ll get your money’s worth.

After trying to swim a few times I’m incredibly frustrated that people are using the swimming lane to juts non around on foot and chat to one another at a snails pace .. making it incredibly difficult to enjoy a light swim .. and the lifeguards don’t seem to mind.

It’s so rude and people just don’t care about others experience … it’s not a chat lane it’s the slow lane …

Juts have a chat at the end then do your ‘swimming when your done catching up’

It’s making me think twice about my membership as I haven’t found a time that’s possible to use the slow lane without immense frustration yet

Just joined here ! Wonderful polite reception staff and clean open environment :) lovely large pool great natural light everywhere 🌻

Can’t wait to start using it :)

We booked for 5 of us to go swimming they cancelled the swimming. We had already paid. They said are refund would take 28 days this was a month ago now they are saying it will be 3 months absolutely disgraceful!

I have to echo what others have said on here. For the amount you pay, it’s clear none of this is invested back into improving the facilities or service. Good luck getting through on the phone! When classes are cancelled, rather than being refunded automatically you have to request this by filling out a bit of paper with your credit card info that just sits around at reception. The onus should be on them! What’s laughable is I actually wanted to sign up for some lessons but will be going elsewhere after they ignored me time and time and time again (over both email and phone - I’d spoken to them in person but their systems were down and I was told someone would contact me - which they didn’t). It’s disgraceful the way it’s being run and the convenience factor of its location is fast being outweighed by the appalling management.

The most frustrating customer service ever. Reception NEVER answer the phone. We only come here for my sons swimming, however I would be loathed to join purely due to the lack of reception staff actually being able to answer a phone.

I really think their “holidays opening hours” are a bit too self indulging… there is no bank holiday between 27-31/12 and still there they are closing at 18:00. So the people that are working full time I suppose they re supposed to stay at home and order some cakes instead of training. Very disappointing considering the inflated membership prices