Southgate Leisure Centre

Been swimming here a few times. Really enjoyed the lane swimming sessions and found them easy to book on the app. Overall good facilities and a nice pool. Only issue is difficulty getting through to anyone on the phone and couldn't book my free session on the app.

Never answer the phone when you have a question, which is not answered via their FAQ online. I can only assume that the staff don't want to help customers and prefer chatting to their friends. This is something I see often. Shame really. I best go elsewhere.

With regards to the facilities, I only use the pool. Sadly, in the shallow end it has a strong smell of urine. Not sure what has happened. The water is warm though, hopefully not linked to the smell.

The communication is appalling , I’ve sent numerous emails to enquire about swimming lessons for my 6 year old grandson, I get a reply back saying they will contact me in 72 hours…..nobody has contacted me and this is now been going on for 2 months. When you ring the centre nobody answers the phone and you are directed to a voicemail that says no more messages can be left as it’s full. It’s just totally unacceptable.

Google reviews go back 6 years detailing the not fit for purpose website, non-existence of other forms of communication, poor response rate over e-mail and telephone, and the (at best) hit and miss helpfulness of the reception staff. It really should not be this difficult to have a swim in a public pool.
It is past time that someone was hired who is capable of managing this place.

I used to come here all the time and never had any issues until now that they hired a rude and ignorant lifeguard. South asian lifeguard was extremely rude and shouting at people. When I tried to explain to him in front of his manager, why he shouldn't shout at others, the guy tried to paint me as a liar but my sister and another lady were witnesses and proved that I was right.
Absolutely terrible service from their side and the "manager" wasn't any help either.

Came to swim with our toddler but unfortunately, never again.
We’ve been coming here for years, used to be members too but not anymore. The place hasn’t improved at all over the years.
You should be able to come for a swim and get changed without freezing! My toddler was shivering when we got her into the changing rooms. Doors don’t lock in the cubicles, its really dark which makes life harder and its absolutely freezing. Yes covid has impacted everyone and cost of living is rising but I’m sorry, if you’re going to provide a service then it needs to be done properly. A real shame

Only plus side is the poolside was warm.

Southgate It is a great centre, staff very friendly, beautiful swimming pool, I highly recommend Southgate Leisure Centre .

Great local gym and swimming pool. The gym equipment is a bit worn but totally useable. There is a huge variety of equipment. I like the Wattbikes that have the MTB cleat pedals which is good for winter indoor cycling. A great mix of gym machines and free weights. There also lots of fitness classes which are heavily subscribed to by women, just book your place online. The swimming pool is very deep, about 5m in the deep end but 0.9m in the shallow end. There are lots of swim classes throughout the week. The changing rooms are clean with cubicle showers and changing cubicles too. Lockers are big just bring your own padlock. Parking is free but gym users need to type in their car reg in reception.