Rigby & Peller

Everything about my visit to this store was perfect. The level of customer service I received from Kat was exceptional. I would highly recommend this store. The products are first class but the service you get is priceless :-)

I’ve been shopping in Rigby and Peller for 15+ years and was always happy with the products and service until today…
I have asked for a choice of bras to try to be presented with something that was unattractive and frumpy. Not the experience I have received in the past.

I may be older than the two young ladies in the shop but not to the point where I should be view in the manner in which I was. Being young and ageist is not a good look for the brand and it made me feel quite uncomfortable.

Today I had a fitting at R&B Cambridge and was assisted by Lara.
It was a great experience and I received exceptional professional help. I was given great advice around the shape, cut and colour that suited me. It was obvious that I was in good hands. I ended up leaving with items that I wouldn't have picked out for myself but worked really well for me with regards to comfort, support and style preferences.
Lara's assistance today was wonderful. She was lovely, courteous and simply great.
I've been going to R&B for years and today's experience continues to meets their high standards.

Second visit. Lara was fabulous…could not have been more helpful. Whole (expensive) shopping event was put off by another staff member in the shop (maybe the manager?) who scowled at everyone - even the staff! and made like Cruella De Vil . What an awful woman! So rude to customers like she had a nasty smell under her nose. Surely they can’t have the Royal Warrant ?!
5 stars for Lara but ditch the snooty manager!

Really nice. Early for my appointment but seen to straight away. Even had a changing room suitable for wheelchair users & for others with disabilities.

Lovely experience with the younger staff members but the manager is just awful. Not helpful when I had an issue with something that THEY had priced wrong, extremely rude and seems to look down on all customers. Not impressed with her at all, lets the whole shop down.

As usual they do not fail to impress. Yes the lingerie is expensive, but they do get the fit spot on. They have a fancy mirror, which is supposed to get your size by "looking" at you, but the consultant gets it right. I don't know how they do it, but no matter how much I try to get it right by myself I fail. Their bras also last a lot longer than the cheaper ones, so if you ask for or come during the sales, it's well worth a visit.

Excellent service.
Knowledgeable staff who out you at your ease.