Jardins

The blonde lady that works here is VERY disrespectful and rude. On various occasions, I have walked into the shop and not be greeted (which is basic manners and respect - especially as an employee who works in the field of interacting with customers).

On my most recent visit to this store on 06/12/18, I found her attitude and mannerisms unacceptable. She was on facetime prior to me walking into the store and couldn’t tell them to hold on whilst she served me but instead continued to speak to whom ever she was on the phone with while I was speaking to her. This was blatant disrespect towards the customer.

I visited the shop to retrieve my parcel that had not been sent back to the retailer. My retailers website informed me that I was able to send parcels back from this exact location so that’s exactly what I did a few weeks ago. I discovered I had not been refunded by the retailer and emailed them of this. I was told my package had not been sent back. When I questioned why it was sent back, I was bluntly told “we don’t send back parcels back here”. So why upon my arrival previously was I told they do? I dropped my parcel off and said “I would like to send this back for return” and distracted as always, the woman took the parcel and said “okay”. Why has the story now changed?

I am greatly disappointed and unsatisfied with the poor level of communication and customer service skills that I encounter whenever I’m in Jardin Food & Wine. This needs to change or I’m certain they will lose customers.

I live in the area and it has everything I could ask for from fresh fruits too packed meats. The young owners are very helpful too always about if anything is needed. The shelves are clean and tidy the service is always with a smiley face I always keep coming back.

Wow shocking service, staff here are absolutely disgusting.. treat their customer's disgracefully.. I'm surprised it's still open.. I gave it one star for because it's a local click collect but this shop seriously needs to sort it's staff out..

Absolutely ridiculous, such time wasters. They don't know how to use the parcel service that they have for sending, receiving or returning packages. Why take on the responsibility for a service that you don't know how to operate?

Just went here to drop off a parcel and they refused my parcel. The boy looked at the size of my parcel and told me the machine doesn't work. Liars
Not the first time they've said this, also I've heard this complaint from other customers. No problems guys I'll never shop there again

The store is fine but the staff is so rude

amazing service best shop in winchmore hill❤️❤️good selection

Extremely rude woman behind the counters continues her conversation (i.e. - shouting) down the phone instead of giving her full attention to the customers she is meant to be serving. Not accepting Collect+ returns, apparently. What a waste of time!