Thames Food and Wine - Off Licence Convenience Store

Not sure if the guy working behind the counter is the owner or an employee, but either way, he's nasty and a complete idiot. I went to send a parcel via collect+ service only to be met with obnoxiousness, anger and rudeness. He struggled to scan my parcel as it was quite heavy and bulky, when I tried to help he started shouting at me to leave it alone. He then cursed at having to run the collect+ service saying how it's such a pain, continued shouting at me and proceeded to throw my parcel on the floor! He had no idea what was in it! If this wasn't a public review, I'd call him a lot more than an idiot! Avoid this place at all costs!!!

Shocking, for a small town high street if anything goes wrong they actually blamed me for 'breaking it'. Brought 2 kids fishing nets for the extortionate price of £2.49 (they are £1 at Squires) they both broke within 15 mins. Took them back he told me we were catching big fish and I broke it myself? Unbelieveable especially as I said I wanted to upgrade to 2 better quality nets. Now I will make a conscious effort to never return. (As he followed me out of the store and told me to take the 2 broken nets with me, wow, such service). Avoid!

I share a similar experience to the other collect+ customer, someone needs to teach this man basic manners such as please and thank you. I gave him another chance in case he was having an off day but nothing had changed.

Friendly and helpful, with a great range of groceries. I can usually find what I need there, even stuff I don’t expect them to stock.

Really affordable sweets! Also there is stationary in the back so when in a pinch can usually find what I need when low on office supplies

Opens late on a Sunday when everywhere else has shut. Has virtually everything you need.

What an rude, ignorant man behind the counter! I was aiming to collect a parcel (click +collect)
He would not accept the ref: number from Hermes and so would not hand over my package, despite the fact that there was a proof of delivery picture! Unfortunately, I will have to go back again tomorrow to try and retrieve it. I suspect he must have lost many customers due to his extreme unpleasantness

Lots of bits and bobs, sometimes exactly what you need, however it is very disorganized and dirty