The Whisky Exchange - London Bridge Shop

That shop was pure torture. They had just about every kind of spirits you could image. And a GREAT selection of whiskeys. While we were there they had an Australian Whiskey tasting, some were very nice. The shop is just down from the Borough Market Place, and close to The Shard. Just wish I could have taken some with me.

Quiet an incredible place, not only for the decoration and impressive collection, but also for the knowledge and friendliness of the staff, we were helped by a young man from New Zealand and he was great. Recommended 100%

Very good customer service here, the selection of spirits is also very good with a very wide range in price depending on your taste. The layout is also attractive and well planned.

Amazing selection of alcohol, possibly the largest and most impressive selection I have seen. Customer service - non existent! One person told us they couldn't serve us as they were with another customer (fair enough). I walked around for a decent 10mins, not one of the four staff offered to help or seem bothered to offer recommendations. I took a pic of the store as I thought it was impressive. Annoyingly at the time the staff were in the way but I guess it captures how uninterested they were.

The most incredible liquor store I've ever been in. They had such great selection of every type of spirit, and the staff were very helpful and personable. Highly recommend a visit, if not to find something special, then to gawk at the rare bottles they have on display.

Excellent selection if scotch whisky. If you are starting out your whisky journey I highly recommend the 20 whiskies that changed the world from The Whisky Exchange.

Genuinely the most disappointing experience I have ever had in a whisky shop.

The short version is 7 seven staff members standing around, and not an ounce of enthusiasm or customer service from a single one of them. An impressive display of whisky, but that's where the impressiveness ends. Read below if you want the details.

A group of friends clubbed together for a friend's birthday in Dubai. We went in to collect, an order worth over £900. There were 7 staff standing around doing nothing. Not one of the 7 even acknowledged us. We approached one and asked to collect the order. They brought out a bag, and we said that doesn't look like everything. They assured us it was. We couldn't check because it was all wrapped up for travel. We pushed and they went back to look, and sure enough, there was another bag. We then asked for an invoice for airport security. They couldn't print one apparently. They also couldn't be less interested in offering any other solutions. When I asked for a bit of customer service, they suggested emailing them the invoice from their system, so they could print it.

It was a Thursday afternoon, and we'd just bought £900 worth of whisky. We fancied a bottle or two for ourselves. We asked a few questions, and again, it was as if we were interrupting their day by daring to be a customer. They were not interested in selling us anything or providing the slightest bit of customer service or enthusiasm.

We left having not tasted or even sniffed a whisky, and not bought anything for ourselves.

Not sure the ladies name but I was introduced to the “wine specialist” on Christmas Eve and I’d like to say thank you very much, the choices were really excellent and had a fun old new world off, which was her idea because I had no idea what I was doing, but it was reeallyy good wine. So thank you very much for contributing to Christmas didn’t know you sold wine and will definitely be back : ) Happy Christmas!