Tik aseh ami very happy to much space sharms, hamz, Nadz, kAz amaze like to mach again when paid next to mach recomend me thenks
Lynn Stanyon
Absolutely wonderful the lodge was beautiful and nice touches cake bread bottle prosseco milk ant the hot tub amazing so peaceful and quite I would recommend
Jack Thorne329 days ago
Jake Jenkins2 years ago
Terrible customer service. We booked two UK lodges for over £2,000 requesting them to be next to each other. We were advised a week before the two lodges were 10 minutes walk apart.
We made numerous calls to Hoseasons, the newer staff tried to help but were unable. When we asked to speak to a manager several times, they were unavailable. We were promised a call back on Sunday afternoon, nothing happened. We rang at 9am on Monday, again promised a call back by the end of the day. Had to chase them as no word by 19.30pm - all senior staff were in a meeting.
When the manager called he had decided he wasn't going to help us, and that was tough, our problem. He also said he would charge us for cancellation. Unlike the other advisors he lacked empathy, the ability to listen or care for us as a customer.
This was an expensive UK break and we are shocked by the contempt we received from both the park and Hoseasons. We won't be booking with them again and will be advising our friends not to.
I would urge caution in booking with them, as if an issue occurs junior staff aren't in a position to help (despite them being kind and understanding) and management are absent, unhelpful and arrogant.
Pawel Pudelko2 years ago
Beware of this company. Yesterday my wife mistakenly booked a date on which we cannot attend. We have been trying to undo it since this morning and it is not possible. Once paid, the money is gone! The people we spoke to hide behind the regulations. I am afraid to go there because of these regulations.
We booked two UK lodges for over £2,000 requesting them to be next to each other. We were advised a week before the two lodges were 10 minutes walk apart.
We made numerous calls to Hoseasons, the newer staff tried to help but were unable. When we asked to speak to a manager several times, they were unavailable. We were promised a call back on Sunday afternoon, nothing happened. We rang at 9am on Monday, again promised a call back by the end of the day. Had to chase them as no word by 19.30pm - all senior staff were in a meeting.
When the manager called he had decided he wasn't going to help us, and that was tough, our problem. He also said he would charge us for cancellation. Unlike the other advisors he lacked empathy, the ability to listen or care for us as a customer.
This was an expensive UK break and we are shocked by the contempt we received from both the park and Hoseasons. We won't be booking with them again and will be advising our friends not to.
I would urge caution in booking with them, as if an issue occurs junior staff aren't in a position to help (despite them being kind and understanding) and management are absent, unhelpful and arrogant.