The 1810 Company

After many years of working with a competitor’s products we took the huge decision any company (or even individual) would take of moving out of their comfort zone.

It was most definitely the best decision we made commercially in 2017 and we can confidently say we have never once looked back.

The quality of their products are superb and have never felt more confident in selling sinks and taps to our customers.

There is absolutely no hesitation in being proud of our business collaboration with The 1810 Company and look forward to our mutually beneficial and fruitful future continuing. Keep up the fantastic work!

Very poor quality product. Sink developed a big crack straight away, and 1810 refuse to do anything about it. Apparently I can send it back at my expense for them to look at and they'll decide if it's a fault (based on customer care so far, I assume they won't want to cover it, so my postage would be wasted). 75y warranty isn't much use of it's at their discretion and you have to uninstall the sink and send it back, and wait an unspecified amount if time without a kitchen sink. I'll just by a better quality one from elsewhere.

I'd avoid like the plague if I was you. Have an issue with a tap that cost a fortune. The company rep blamed me dispite sending numerous photos to prove them wrong. They then tried to ignore any form of communication. 2yr warranty not worth the extra you pay. Next time I'll pay via a credit card and get them to purse a claim. Worse company I've ever dealt with. They've now resorted to blocking me on twitter! How professional "let's ignore him and hope he goes away" If I lived closer I'd take the tap back. Asked for a local rep to visit and inspect but no answer.
Can't explain how bad this company is. You've been warned! I'd give them minus stars if it was possible

We purchased an 1810 Courbe concrete and copper kitchen tap from a reputable online supplier, and had it installed less than 12 months ago. The concrete coating has started to peel off and it looks terrible.
I contacted The 1810 Company as the supplier we purchased from had ceased trading. They asked me to provide proof of purchase, which I did.
Imagine my disbelief when 1810 told me that as they didn’t supply the retailer I purchased the tap from they would not be honouring my warranty claim!

They did initially offer to replace the tap at a reduced cost in May, which I wasn’t happy about but accepted. 1810 has now gone back on this offer and told me to purchase it from a retail outlet at full price! I told them I would be referring the matter to trading standards and provide a suitable review, only to be told accused of threatening a ‘fake’ review!
I am utterly disgusted at their conduct and lack of service. It seems I’m not the only one to report such issues.
DO NOT PURCHASE FROM THE 1810 COMPANY IF YOU VALUE A VALID 5 YEAR WARRANTY AS THEY WILL NOT HONOUR IT!!

I have had a very bad experience with this company. The £350 Spirale tap was defective. It stiffened with use and rotated on the worktop. I provided videos of this, but still they would not send a replacement. They asked me to send it back for testing, but would not send me a replacement tap in the meantime. I sent it back and in the end it was lost in the post!
I would not recommend the customer service of this company. They just want sales.

Ceramic sink - 6 months old
Overpriced!!!
Poor quality!!!
Customer Service too readily placed the defect of flaking glaze on misuse!!!
Their 75 yr warranty is a joke read it before considering buying
Stick with reputable brands like Franke etc
YOU’LL REGRET BUYING FROM THIS COMPANY
BE WARNED!!

I can only have praise for this company. Excellent aftersales service and helped us out when the business who sold us the tap closed. Special thank you to Claire for your advice and support.

Bought an 1810 quartz sink 8 weeks old an area of damage appeared company said it was a chip, it was not !!!! I was so careful with it . It was sold to me as a robust sink . Sinks 75 year warranty pointless do not buy a quartz sink I wasted my money !!!