Ammonite Health Partnership (Maiden Newton)

For the 5th or 6th time since moving into the area I have just phoned for an appointment and on every occasion I have been offered a same day appointment. I have been promptly referred when necessary, received physio within 2weeks of referral at the surgery, had "wellman" check from the nurse . All done with a professionalism and charm that is most reassuring. The pharmacy service is most convenient and is something to be treasured and not criticised . My experiences , monthly for the last 2 years, has been of a pharmacy service run very well under limiting circumstances , efficient and helpful. I have been blessed with excellent health care throughout my recent life and can , from experience, assure anyone who cares to read this that the Tollerford practice continues to provide an outstanding service to this rural community. Try life in a large town/city to truly see the gem we have here!

Having moved from Cornwall where we were lucky to be served by an excellent GP practice, we were concerned that the standards would not be as high. We should not have worried, the Tollerford Practice is actually slightly better. Their checks and monitoring systems are more thorough as is the preventative care. We have always managed to get a same day appointment when it was really necessary, the Dispensary has not failed us and the staff are excellent.

After receiving a response from an e-consult form, my Father walked down only to be turned away. He died the next day. We hold them responsible for his early death.
Since then, they have messed up my Mother’s repeat prescriptions and I have been shocked by the generally rude attitude toward the public. Some serious action needs to be taken here.

Doctors do minimal possible; no compassion; no time for you. Front desk staff are unhelpful and judgemental (comments made). Stopped using the pharmacy for this reason

Lady working front desk was rude and the doctor was rude and inconsiderate. Would not recommend and will be finding another practice.

Extremely poor service. No one has responded to emails or phone calls about a perscription which has not been fulfilled. Went to the surgery, had to take a day off to do it as they open after I start work and close before I finish, to then be told it is my fault as they weren't ordered. Pointed out that it is the same stuff month in month out and it is all requested to be filled again the following month when it is all collected.
Run out over the weekend but the impression I get is that they don't care. I will be making a formal complaint tonight as things are just getting worse and worse.

Once a good practice, now poor in multiple ways. Staff can be rude, can get medication charges wrong and the place is now a sorry state for a local practice.

Hi we recently moved to Maiden Newton and signed
Up with Pound Piece Surgery and haven’t found any problems ,very helpful and friendly would recommend
Thanks