Severnvale Surgery

Joined this surgery's patient list after, unfortunately, moving to Gloucester from Bristol. Required my usual repeat prescription of ferrous sulphate (iron tabs), but was summoned to see the doctor first. Appointments offered can be no sooner than three weeks. Reception team can be rude and short, almost like androids. They have a habit of booking your appointment at either of their surgery's - so pot luck if it's Quedgeley, as it may just be the Rosebank surgery in Stroud Road, not good if you have no transport! Surgery tends not to call you with test results, and you will find yourself having to constantly chase them up for medication. It took me a total of three months from my initial repeat prescription request, and four doctors appointments later, to finally receive my iron tablets!! Ridiculous when you think that it only took me 20 minutes at my previous doctors surgery to receive my prescription, and without having to see a doctor! If you find yourself having to register with this surgery you will need to prepare yourself for long waits in a crowded waiting room, and brace yourself for the rude receptionists!

One of the worst doctors I've ever known. Reception team are useless and discusting. People are having to wait over 2 weeks for an appointment. My wife is suffering with a very bad injury to her shoulder and they finally make an appointment and tell her she has to drive to the other doctors! Do they not know she shouldn't drive with her shoulder? Are you serious? We are with you because you're local! I will be making an official complaint along with many other people I have also been speaking with who get the same problem. This is horrible and people who are actually really ill cannot get the support needed.

Hubby popped in to doctors 4 me 2 make an appointment 4 me for a weeks time. Was told we couldnt book that far in advance so call bk after eater hols. We did and were told no appointments available that week. Asked 4 call bk from doctors but never received. Now im trying to call again but kept getting engaged tone. Finally rings but on hold for 8 minutes then do speak to them and lucky enough I get a cancle appointment space. Receptionist was very nice today bat last few times were not. Think ill be looking 4 new doctors when better

I'm giving my 5-stars for the Receptionist and Doctor at the clinic - The Receptionist was lovely, saying hello upon me entering the building in a very welcoming voice. My doctor was Dr Kimberley Eaton-Charnock, she took the time to listen to my condition from start to finish and acknowledged my concerns regarding my problem. She proceeded to assess me and then re-assure me that she will do everything possible to get a solution to my problem, providing me with a step by step as to what I need to do next. A very thoughtful, forward thinking and professional doctor.

Dr Robert's one of the best doctors I've spoken to. So friendly and got time for you. Very understanding. Highly recommend. Also Dr Quick shes also very understanding and friendly. Highly recommend both these doctors when getting a call back or appointment.

In my 45 years of being on this earth, I have never come across such a incompetent doctors surgery and staff. This surgery had issues way before covid, it’s so bad it should be shut down.
• refuse to abide by data laws
• won’t answer the phone
• dish out drugs like there smarties at a kids party, rather than trying to tackle the problem.
• rushed appointments
• poor communication
• reception giving wrongly informed information
• passing the buck is a favourite for this surgery.
• fail to follow up appointments and letters
This place should be investigated, type of place you see on panorama.

After having quite a run of health issues, I can't fault the surgery for their help in getting me to see people/phone calls at short notice. Thank you.

Useless. Try to get an appointment - it all seems too much trouble for the woman answering the phone, every time I phone. Moving from this surgery purely for how utterly unhelpful they are, 27 minutes on hold to be told cant get an appointment. Absolute joke.