Richmond Clinic

Agree with another person on here. Dr Emmerson and receptionists are so extremely rude. Patronising and belittling. When complained at reception they basically laughed it off. They are providing a service like any other service you go to needing something. But unfortunately serious improvements needed as every time i go the receptionists are arguing with patients at the desk. Says it all really! Now changing doctors due to such poor manners and practice quite frankly by 2 doctors. Dr yousif is the best one there but the rest need to find a different occupation as they really dont seem to be enjoying their job the way they speak to people! Appauling.

Having had experience of a few different surgeries in the area due to caring for relatives I think this surgery is the best I have been to. The receptionists are efficient and friendly, it is very clean and the GPs and nursing team have all been excellent in all my dealings with them. I've been able to book an appointment in a reasonable timeframe every time I've tried.

Awful receptionists, very hard to book a emergency appointment in the morning, apparently they open from 7.45 AM but never answer the phone if you call in the morning , several times I tried to call, phone is on busy tone, and if you go there in person you can see 2 receptionist drinking coffe together and phone is on silent. I call in front of them , no phone calling and in my phone show line is busy. All the time when I need the doctor I need travel in morning to surgery with the kids to make a appointment and after back again for it. The worse one after you call 20 times in morning and no one answer, when you go there in person they said is nothing avaiable for the day. Doctor are very professionals and good, special DR. YOSUF , but need to change receptionist, another way the surgery will go down.

First rate surgery and staff. Have patience when seeking an appointment and the time has always been acceptable whether for an ‘urgent’ appointment os general appointment. We’ve always found the receptionists to be welcoming and helpful. Doctors and nursing staff have our respect.

Very rude Receptionist and they do not even bother to help. I called yesterday and i've been told to call today at 7:45 . I was calling constantly until 7:50 and the speaker was saying that is closed. After that was saying is busy and they picked up my call at 8;07 and guess what?! No more appointments for today. Absolutely ridiculous!!!!

Would give 0 star if I could. The receptionist are exceptionally rude. Today I was told they are closed and I shouldn't be phoning them as tomorrow is bank holiday... I got a 5 minute lecture why I should not call them on a day just before bank holiday... I am sorry but this is my right to phone the GP surgery when I feel I need advice or need to see a GP I shouldn't feel bad about as I am paying NI this is the least I think... You have many posters patients do not abuse us, but what about us how come you can abuse over the phone straight away or even in face like you really couldn't care any less! I had enough of this surgery. The GP's are great but receptionist are disgraceful! Paying NI for what? These people wages?, and all you get is abuse from staff! You shouldn't be scared getting abuse because most of us are very much knows we have to treat you to be able to get anywhere appointment wise, it's us have to be scared to get abused by the NHS staff for using these services!

Today I was informed via a very polite receptionist that doctor said I can no longer have a skin medication that I've been on for years as it should have only been an 8.week course. Why then did they keep giving it to me? Also, a doctor increased my bendrofluazide from 10.mcg from 40.mcg at one time and it was the pharmacist at my local chemist who advised me that I should go to my doctor's immediately as he'd never heard of such a high dosage and that it could affect my kidneys. I'd been on this dosage for 10.months.

Never had any issues with Receptionists, Doctors or Nurses. I've been attending this Clinic for 28 years. Always received the best treatment and always find everyone amicable and helpful.