Olivia Grace Hair
45 Stone Ln, Worthing BN13 2BA, United Kingdom
4.5
8 reviews
8 comments
RJJ2+R3 Worthing, United Kingdom
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Monday: Close
Tuesday: 9–19
Wedneasday: 9–15
Thursday: 9–21
Friday: 9–15
Saturday: 9–13
Sunday: Close
Tuesday: 9–19
Wedneasday: 9–15
Thursday: 9–21
Friday: 9–15
Saturday: 9–13
Sunday: Close
After having my hair done I did not like it but I said I did (really hoping I would grow to like it, and hoping that after a second application I would feel better about it – I was very keen on my wanted look) - I had very golden highlights that did not blend well with my dark brown hair. Feedback from my friends was awful, they all agreed that I wasn’t the only one to think the style was way off what I wanted or even a decent look.
By the next day I actually hated it and I politely asked the hairdresser if I could possibly have it coloured back to brown. She responded in a defensive way saying that she doesn’t understand what I don’t like and that it was what I asked for (in a nutshell) so I felt compelled to send her the picture of a hairstyle that she said she would deliver to explain how those were 2 very different results and that I couldn’t see how that will be achieved even after more applications. In response she had been very rude and insulting and basically told me to look elsewhere. To get an idea about the nastiness: I mentioned during our appointment that I had gone to a couple of other hair salons in town as I had recently moved here and in her latest texts she said “you said a few times you are never happy with any stylist so maybe you need to be realistic about what you can and can’t achieve so you don’t feel disappointed all the time” and ended with “thank you for your custom but I feel that as you feel I’m so incompetent that you look elsewhere for a stylist”. This is in a context where she did mention that in the worse case scenario she could dye my hair back to my initial colour.
Jo was helpful, honest about what we could achieve and about possible issues we could encounter. She also talked about ways to get around these issues during the colouring process. Told me about ways to style it and keep it in good condition and also how to maintain the colour in between appointments.