Doree Bonner International

Everything about this move was brilliant. Moving house contents from storage in London to home in Australia was made easy by the team at Doree Bonner. I looked around at a lot of companies and this one was competitive , professional and thorough. Our move consultant Joanne was exceptional. Knowledgeable, responsive, solved problems, dealt with my endless questions, liaised with the storage company, kept us in the loop as to the shipping arrival, understood customs and insurance, advised us fairly and even saved us money where she could. I couldn't recommend this company more if you are looking for a supportive partner for 'smooth sailing'. Thanks to all the team at DB!

I recently completed a move from the UK to the USA. We only needed to move select items from our 1 bed flat but it did include large furniture, smaller household items and personal effects. I had never done an international removal before and Doree Bonner definitely met my expectations for the service. They were one of four removal companies to do a survey of my place (and one of two to visit in person). While every company is professional at this stage, DB offered the most accurate and detailed assessment AND had the best price offered as well. Between that and the clear cohesion between sales staff and the ops team, it was an easy decision to choose them for our move in the end.

On moving day, my only complaint would is that the movers showed up 3 hours early on the day of the move. It is rather minimal but I had been planning on doing some errands in the morning and very well could have missed their arrival. From there on out, the three movers were professional, attentive and extremely fast at packing up. They packaged 160 cubic feet of goods up in less than 2 hours for me. Because they were early, I had not had all my items out, but that did not matter as I did a quick walk through for them in which they noted everything that was going and pulled it out of the cupboards themselves. Everything was professionally wrapped, including some delicate paintings, and neatly labeled for us to know what the contents are upon arrival. I would definitely recommend their service to any family or friends who needed an international move.

I moved from London to Malaysia and Doree Bonner provides a top notch service. They always replied to my queries and provided clear explanations. My boxes arrived safely and intact. I would recommend them.

This company was appointed by John Lewis insurance to put my possessions into storage after a flood. They had my things in storage for about 3 months. They failed to wrap them before removing them from my home. A lot of things were just shoved in boxes. I found them broken when I unpacked. My furniture was plonked in the road (it should have gone straight into the lorry and they did the same on its return) and when my things came back, several items were damaged. Its not just the one item. From split plastic boxes to damaged furniture. Even plugs got broken on items THEY just shoved into boxes. They refuse to take responsibility for the damages and I got a paltry sum as compensation which has taken 2 years to receive. 2 years of stress, endless fighting and living with wonky drawers with damaged feet. I have been left £800 out of pocket as I had to pay for my furniture to be replaced myself even though John Lewis insurance arranged for them to move my things. John Lewis insurance use RSA. At one point I was offered a paint job to touch up the chipped feet on my bedroom furniture so that does mean you accepted responsibility!!

I am baffled as to why I had to pay to replace my furniture which was damaged by Bonners and an insurance company appointed them in the first place.

It’s shocking that they are saying they didn’t do it and that my things were damaged before they took them. I have photos as proof. They never even came to look at the damage. Just fobbed me off. I expect the 3 men employed by them still treat peoples belongings like they treated mine. Like dirt.

Every time I leave a review on Trust pilot they have it removed. Which is so wrong. You can’t just pick nice reviews Bonners!

Don’t use Bonners removals and don’t use John Lewis Insurance. You have been warned.

Arrived 10 days late to pack things up even though booked! Racist and discriminatory removal staff, broke our brand new furniture, still waiting to get furniture repaired from damage 6 months ago. We had to use Doree Bonner as per our insurance company. What an absolute joke. Even speaking to Kieran their group manager who doesn’t respond to calls or emails.

I was handed off to Doree Bonner from my international shipping company once my container arrived in the UK. I've had a mixed experience. While the delivery men were excellent, the service and communication leading up to this point via email was haphazard. Extra charges for problems of theirs/the port's, chasing for payment the day after invoices are issue, and then had to be chased themselves for the comms that matter (delivery window, successful customs clearance etc.). I had to escalate to get them to deliver in line with the original terms of the agreement rather than at their convenience, within a few weeks of my requested date.

Items stolen from our move from Sydney to UK. Similar to other reviews the items are high value electronics and tools. Fobbed off with stories of warehouse audits before confirming they had been taken. The delivery team were aware it’s a problem within this company. Difficult to say anything positive when they can’t get the basics right.

Our house move was severely impacted by the M25 protests however Mark and the team did not falter and ensured all our possessions were safely delivered. Thank you for the brilliant service.