European Moving (Removals) - UK Folkestone Depot

Cheap and honest moving company

After shopping around for a company to handle our move from Central to Eastern Europe, we settled down with European Moving. Their price was good, much cheaper than anticipated, and they seemed very honest and clear about what the service entails.

The company is extremely responsive and very much willing to solve any doubts we had during the whole process. Their website is comprehensive and has loads and loads of information about how to handle the move from beginning to finish - which is important, as they provide only the transportation itself, and all the rest we must do ourselves.

On the moving day, the driver came a little bit later than expected, but European Moving was very helpful in trying to track the driver and provide an estimation on when he would be at our door. We booked the whole van, so our load arrived quickly in our destination. We had no trouble with the unloading of the van, everything was there and in good shape. We had a very comprehensive inventory list, but the driver was not paying too much attention to that. I imagine that it would have been useful in case we had any problems.

My only complaint is that the driver did not speak English, nor the language of the country we were in, so we had to be creative in communicating with him. Other than that, we had a great experience with European Moving. Recommended!

I recently moved from London to Oslo and after a thorough search I settled for European Moving. They were already highly recommended and their service was definitely priced very fairly, considering they put a full truck at my disposal. The move was spotless – Driver arrived on time, loaded everything, drove straight to Oslo and arrived in 48h as planned, handling all the customs paperwork. One thing I need to highlight was how easy it has been to communicate with the team (thanks Kasia), as they were always there to answer all my questions and explaining the process. I would highly recommend the company's services.

European moving are a disgrace.
They DO NOT insure your cargo, they damaged several items in transit, assured me I’d be compensated and then retracted that statement. They take no responsibility for items they leave behind, in my case they brought the wrong items and left the wrong items although this had all been discussed in advance. They had agreed that the 2 truck drivers would unload the contents on arrival however one truck arrived at 8 am and the other at 7pm that evening. I had to pay extra In cash to get the first driver (who was from a different company) to stay to help. The move was on 2/9/20 and I have been trying to get a response ever since. Today I received the mail below. Shocking.

I strongly advise you do not use these unprofessional movers ever. They are not a moving company they just book random drivers and then take no responsibility for their actions. I have a full email trail and photos to show everything I claim here is fact.

Hi
hope that you are well sorry for the long delay in getting back to you

We would like to thank you for bringing it to our attention the way your goods where received the company has decided not to use that transport company any more now regarding a Refund, I'm afraid that is not possible our contract express, we don't cover any damages resulting from the transit, for that reason we don't refund

all the best
Hossam Geali

PLEASE DO NOT USE THIS COMPANY

A MOVE FROM HELL

PART 1
In Décember 2020, I paid for the full service (£5000) proposed by European Moving: the packing and inventory of my belongings by a professional team, the dismantling of some furniture, the assistance of the drivers to move items from upstairs and on delivery, to take them to the basement and the transport from the UK to France. The packing team was due to arrive on Friday morning (11/12) to pack my two-bedroom house (incl. garage) and the movers early afternoon to load the vans. When the “packing team” finally arrived at 11.30 am, they admitted, via Google Translate, they were actually truck drivers assigned to do a packing job. They had never done this before, did not have the adequate packing materials and the tools to dismantle furniture. I immediately phoned European Moving but they did not want to confront the issue. Finally, someone talked to one of the men in Russian who confirmed they were inexperienced. Furthermore, the allocated drivers only accepted to pick the boxes handed from the door. One driver even left his truck unattended, with the back door open. I called many times the company, crying my eyes out to be told: “We contacted the packing department and are waiting for their reply”. Around 5.30 pm, two friends arrived to help me. One went upstairs to dismantle the furniture. My other friend and I packed the whole kitchen area. The boxes done by the “packing team” were overloaded, badly tapped and unlabelled. The men wrapped my furniture in a single layer of floating bubble-wrap. In the trucks, some items were crammed without protection and the unpacked items from the garage were left loose on the floor. NO INVENTORY WAS DONE!
In France, my family witnessed how badly the trucks had been packed. The drivers refused to unload the trucks. My family did EVERYTHING. In conclusion, I cannot put into words how appalled I am by the services provided by this company. They were supposed to organise and coordinate my move but it was a chaotic experience. They knew the full extent of the problem but did nothing. I tried to get some financial compensation from them but again, many promises broken. Now they are even blocking my calls.

PART 2
More than 90 days after the scheduled move of my belongings from England back to France... Nobody is answering my calls or my emails. The customer service department is a joke and nobody can't confirm that they have received my letter to take them to small claim court.

SCAMMERS, THIEVES... I do not know how this company can still be in business...

PART 3
After a disaster experience with European Moving, I followed their procedures to file a official claim and request a refund but was completely ignored. My emails were never answered and my calls were systematically blocked.
I have escalated things and brought the case in front of the County court. European Company remained silent during the whole process, ignoring my letter and did not respond to the court.
It has now been ordered by the court to pay me some compensation. To be completely honest, I doubt they will ever do it as they are a bunch of scammers but I wanted to go to the end of this process as I do not want them to abuse and scam anyone else.

PART 4
After more than a year since my last review, I have been contacted by Trustpilot to provide more information to European Moving related to my review. Are you kidding me?
Just type my name into your database and you will find all the details you need about my case, the emails, the small claim court case etc....
You don't have any shame, do you?

We booked removals with European Moving for January 2021, paid in full for their services. They cancelled less than 24 hours before the move, because they never bothered to prepare for Brexit, even though their sales team kept assuring us for weeks that there will be no issues. We lost the money we paid and we have to pay double for new moving company as it was booked at last minute!

I went to court to recover the debt, since after numerous emails they never paid, and got a CCJ against them in April. Though, it looks like they don't care, in fact to avoid paying the dept they changed their ltd name from EUROPEAN MOVING TECHNOLOGIES LIMITED to DPB STORAGE LIMITED on 13th May 2021.

Don't be fooled by positive reviews, do you really want to risk loosing your money? You might be lucky, but if not, you probably won't see your money. In fact, we later discovered that it is not normal to ask for full payment up front and usually only 30% is paid before the move and the rest when the goods arrive.

Read some not so good reviews but for us we highly recommend . Moving from spain back to the UK , Sasha was a great help always answering our questions and keeping in contact through the whole process. Only thing was the time of arrival as booked 8-12 but turned up at 2pm , Sasha kept messaging me as to when the first van would arrive and to keep us from getting stressed . The guys packed our things on van making sure our things were in safe and tight . We had a great experience and thank you again for everything.

This company is a complete joke. they took a fully refundable deposit off me and when the trip was cancelled almost a year ago they have failed to return funds to me after numerous chases. Their people sent me from pillar to post passing the buck from internal personal to avoid refunding me the moneys owed. I have sought legal advice on the matter, and as I was not tied into any contractual obligation to part with any funds, this is simply robbery by an incompetent unprofessional shocking cowboy company. The customer service is beyond a joke. save your money and peace of mind do not use this thieving joke of a company!

I paid 50£ deposit and they stopped answering my calls and blocked my email and my number. This company runs a fraud scheme to take your money and they will not provide any services, all the positive reviews probably come from their employees or fake people! I booked my services in Feb and after 4 months I haven’t heard from them or received my deposit back. I guess we were lucky, since after reading other reviews I understood that people got scammed out of thousands of ££££
We ended up having to move our stuff with another service. This company used to be good a few years ago, when I used their services successfully, but something happened and now they are just running scams. Do not book with them !!!